Apply on Employer Site

SESAC Music Group · 2 days ago

Customer Service Assistant- Loop Community (Vancouver)

Vancouver, WA

Part-time

Hybrid

Entry Level

2+ years exp

SESAC Music Group is looking for a part-time Customer Service Assistant to join Loop Community. In this role, you will provide timely and accurate responses to customer inquiries while maintaining a comprehensive understanding of the company’s products and services to ensure effective support and customer satisfaction.

Media and EntertainmentMusicRecreation

Responsibilities

Respond promptly and professionally to customer support inquiries via email for Loop Community, Sunday Sounds, and WorshipTools

Stay informed and up to date on company’s products and services to ensure accurate, relevant, and timely support is provided to customers

Conduct introductory calls with new customers to explain product offerings

Provide support through phone and video calls to resolve customer issues and ensure a positive user experience

Create, edit, and maintain clear and helpful support articles for the company’s online knowledge base

Qualification

Customer service experienceTechnology proficiencyCommunication skillsProblem-solving skillsAccountabilityWorship ministry experienceTeam collaborationInitiative

Required

High School diploma or two years of equivalent work experience in customer service

Demonstrate excellent communication and problem-solving skills in a fast-paced, customer-focused environment

Thrive in collaborative team environments and when working independently, demonstrating strong initiative and accountability to meet customer service goals

Confident working with and learning new technologies