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Make-A-Wish America · 18 hours ago

Specialist, Technical Support

Phoenix, AZ

Full-time

Hybrid

Entry Level

$51K/yr - $53K/yr

1+ years exp

Make-A-Wish America is the world's largest wish-granting organization, dedicated to granting life-changing wishes for eligible children. The Specialist, Technical Support role involves providing technical support, maintaining IT hardware and software, and ensuring optimal functionality of the organization's systems and services.

CharityChildrenHealth CareNon Profit

No H1B

Responsibilities

Installs, and maintains IT hardware and software to meet the Make-A-Wish Foundation's needs and keep the organization functioning at optimal capacity

Provides technical support on servers, networks, PCs, or telecom equipment

Performs software/hardware troubleshooting, patches, and reinstallations

Maintains Active Directory accounts, creating, disabling, deleting, and assigning permissions

Performs back-up and data recovery using Backup Exec, tape drives, and offsite storage

Maintains email accounts including permissions, mailbox size, Outlook Web Access, and mobile device set-up

Participates in the daily operation of the Helpdesk ensuring calls are handled and resolved in a prompt, accurate, and courteous manner

Provide end users with information, support, and training on the organization's products and services

Assists with new office set-ups. Office expansions, including relocation, and/or installation of voice/data solutions, LAN and PC equipment

Acts as support for disaster recovery solutions including off-site storage, backup/recovery platform maintenance, and documentation

Performs other job-related duties, as assigned

Qualification

Windows supportMacOS supportMicrosoft IntuneAzure ADMicrosoft 365Problem-solvingCommunication skillsOrganizational skills

Required

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility

Demonstrated successful problem-solving abilities

Posses strong written and verbal communication skills. Exhibit ability to translate technical concepts into laymen's terms

Engage effectively with professionals at all levels or the organization

Organize work, prioritize and make timely decisions with sound judgement

Demonstrated experience in supporting the deployment, configuration, and troubleshooting of Windows and macOS systems in end-user environments

Strong working knowledge of Microsoft Intune and Azure AD for device and user management, including hands-on experience in SharePoint and Print Management tools

Located in Phoenix, AZ or surrounding areas

High school diploma or general education degree (GED) required

Minimum of 1-year hands-on experience in a Help Desk or technical support environment supporting end-users across Windows and macOS environments

Advanced knowledge of Microsoft 365 suite required

Knowledge of Microsoft Intune and Azure AD for device and user management, including hands-on experience in SharePoint and Print Management tools required