Toyota Financial Services Corporation · 2 days ago
Vehicle Parts/Labor Claims Customer Advocate
Plano, Texas
Full-time
Onsite
New Grad, Entry LevelToyota Financial Services Corporation is a part of the Toyota family, focused on delivering high-quality finance and insurance solutions. They are seeking a passionate VPP Advocate to provide customer-focused service and handle claims related to vehicle protection products, ensuring compliance and effective communication with dealers and customers.
Financial Services
No H1B
Responsibilities
Provide customer-focused service by promptly and accurately processing all calls from customers, dealers, field staff, and alternate repair facilities
Handle all customer and dealer interactions efficiently by eliminating non-value-added activities on and off the phone; accurately documenting all interactions to ensure the integrity of monthly reporting
Consistently incorporate compliance policies and procedures with all VPP Loyalty customer interactions
Share knowledge and best practices with peers and leadership through verbal and written communication as well as in forums such as team meetings, call calibrations, and team chat
Gather mechanical information to ensure that recommended repairs are justified
Authorize claims in a fiscally responsible manner based on the mechanical diagnosis, referencing industry standard manuals/software for part pricing/labor times, and balancing customer/dealer expectations with TMIS’ contractual responsibility
Partner with customers to answer questions and provide education on all Voluntary Protection Products
Qualification
Required
HS Diploma or GED
Previous automotive Mechanical experience strongly preferred
Focuses one's actions and decisions on timely and accurate responses to customers
Provides timely and accurate service to customers, dealers, and lien holders
Adapts to and works effectively within a variety of situations, both inside and outside of the organization, and with different individuals and teams
Agility to move between tasks in a fast-paced environment
Strong verbal, written, and analytical skills
Create a positive customer experience (internal and external)
Working knowledge of Microsoft Office applications (Word, Excel, Outlook)
Ability to work between the hours of 7:00 AM - 7:00 PM from Mondays to Fridays including a rotating Saturday schedule, subject to change based on business needs
Preferred
College degree or equivalent work experience preferred
Benefits
A work environment built on teamwork, flexibility, and respect.
Professional growth and development programs to help advance your career, as well as tuition reimbursement.
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family.
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
Paid holidays and paid time off.
Referral services related to prenatal services, adoption, childcare, schools, and more.
Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).
Company
Toyota Financial Services Corporation
Toyota Financial Services Corporation is made up of affiliates in more than 35 countries/locations.
Founded in 2000
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brajesh Kumar
Chief Technology Officer
Kris Pritchard
Vice President & Chief Risk Officer
Company data provided by crunchbase