Genpact · 1 day ago
Process Associate - Call Center Agent
United States
Full-time
Remote
Entry Level
$16/hr - $16/hr
1+ years expGenpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. The Process Associate role involves providing excellent customer service as the first point of contact for customers, identifying issues, and delivering effective solutions while ensuring high customer satisfaction.
AnalyticsArtificial Intelligence (AI)Business Process Automation (BPA)ConsultingInformation TechnologySoftware
Hiring Manager
Omkar Devargaonkar
Responsibilities
The Customer Support team is the first point of contact for all our customers
We are responsible for providing excellent customer service through identifying issues quickly, providing effective solutions, educating the customer to reduce future avoidable contacts, owning the customer query until resolved or escalating to the correct team
The customer service team identifies improvement opportunities aligned to our key objectives such as Customer Agent Impact Score (CAIS), First Contact Resolution (FCR) & transfers
Our customer support team is the first port of call for customers. It is vital we deliver excellent support to ensure we remain the most trusted cryptocurrency platform
Qualification
Required
Experience with different channels of support, including voice, email and messaging (at least 1 year of experience in one of the above)
Strong interpersonal, analytical, and communication skills; must be fluent in the English language (strong oral and written English language skills)
Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
Detail-oriented with strong customer focus
Preferred
Any Graduate degree (BA, B.Com, B.Sc, etc)
Experience working in a FinTech/Crypto environment/company
Strong problem-solving and decision-making abilities
Ability to multitask, prioritize, and manage time effectively
Familiarity with customer relationship management (CRM) systems and practices
Interest in the crypto economy
Benefits
Get hands-on experience, mentorship, and continuous learning opportunities
Company
Genpact
Genpact is an information technology firm that offers business management, artificial intelligence, automation, and cloud services.
10001+ employees
H1B Sponsorship
Genpact has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (225)
2024 (257)
2023 (208)
2022 (187)
2021 (413)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$750M2025-11-13Post Ipo Debt· $350M
2024-05-30Post Ipo Debt· $400M
2007-08-10IPO
Leadership Team
Balkrishan Kalra
President and Chief Executive Officer
Aswin Chandrasekaran
Senior Vice President
Recent News
Techcircle
2025-12-31
2025-12-10
Company data provided by crunchbase