Phillips Law Group · 1 day ago
Information Technology Support Specialist
Phoenix, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expPhillips Law Group is seeking an experienced IT Support Specialist to provide top-notch assistance and ensure smooth operations. The role involves troubleshooting technical issues, installing new technology, managing user accounts, and performing regular maintenance on various systems.
ConsultingLegalService Industry
Hiring Manager
Bridget Colby
Responsibilities
Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware
Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment
Manage physical asset inventory to ensure ample assets are ready for new hires and license inventory to ensure appropriate billing
Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
Ensure our computers are backed up so all files are saved in case the system crashes
Run security checks on all systems and ensure monthly IT trainings and phishing tests are triggered monthly via Microsoft Defender to ensure protection from cybersecurity threats
Onboard new employees (remotely and in office)
Package and ship employee equipment for new hires or hybrid works
Travel occasionally to additional offices to provide end user support or upgrade/maintain systems
Work with internal CRM team to troubleshoot integration issues and IT MSP to escalate tickets
Qualification
Required
High school diploma required, associate's degree in computer science or information technology preferred
At least two years experience in a professional IT work environment
Familiarity with multiple computer operating systems, such as Windows, Mac, and Salesforce
General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and other technological office equipment
Advanced proficiency in Microsoft Office
Strong communication skills, organizational skills, and time management skills
Excellent customer service skills and desire to help the company succeed
Experience using Active Directory to manage user accounts and groups
Experience using Microsoft Entra/Azure to manage user accounts, groups, enterprise applications, security policies, and conditional access
Experience working with Cisco Meraki devices and managing access points in Meraki Dashboard
Experience adding and deploying devices with Autopilot
Preferred
Experience managing web-based print service preferred
Experience managing VOIP systems preferred
Benefits
Employer paid Health Savings Account
Medical Insurance
Vision
Dental
Employer paid Life Insurance
Voluntary Life Insurance
Paid Time Off
Company
Phillips Law Group
Phillips Law Group is helping clients achieve justice in Auto Accidents, Serious Injuries, Product Liability, and Defective Drugs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Darryl Montgomery
CFO/COO
Recent News
LFN-PREMIUM-Network – Law Firm Newswire
2026-01-11
2025-08-21
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