OpTech ยท 8 hours ago
Information Technology Support Analyst
Bloomfield Hills, MI
Full-time
Onsite
Entry Level
$50K/yr - $70K/yr
1+ years expOpTech is a woman-owned company that values your ideas and encourages your growth. They are seeking a Technology Service Analyst responsible for providing technology set-up and end user support, troubleshooting issues, and ensuring seamless delivery of services within the firmwide IT team.
ConsultingCyber SecurityRecruiting
Hiring Manager
Marian Zadora, CPSR
Responsibilities
Provide timely in office and remote support including troubleshooting, research and resolution of incidents through email, phone and face-to-face interactions
Guides users through diagnostic and troubleshooting processes, which may include use of tools and software and/or following verbal instructions
Collaborates with other Support Services team members to quickly research and resolve problems
Create, maintain and resolve service tickets, escalating tickets to other teams as necessary taking full ownership throughout the problem resolution life cycle
Provide operational support with video conferencing systems inside the office and remotely if necessary
Manage local hardware assets, repairs, upgrades and tracking
Adhere to all IT and user quality assurance policies and practices and all Firm security policies
Flexibility to work on-call schedules or other time frames as needed
Travel to other offices if necessary for support
Qualification
Required
Bachelor's degree in a related field or an equivalent combination of education and/or experience directly related to the job functions; law firm/legal industry experience a plus
At least 1-3 years direct experience supporting users in a customer focused and collaborative environment
Proficient with Microsoft Windows 10 and Microsoft Office 365 within a professional services organization
Knowledge and support of various mobile email devices (iOS, Android, Windows phone, etc.)
Familiar with computer hardware (desktop/laptop) and image deployment methods (SCCM)
Ability to communicate effectively and professionally in a diverse team environment with all levels of the Firm and outside vendors
Ability to quickly diagnose, organize, and prioritize competing deadlines and setting service expectations with end users
Strong attention to detail, organizational skills and the ability to handle multiple projects
Ability to explain technical issues to technical and nontechnical employees and customers
General knowledge of standard networking concepts
Excellent interpersonal and customer service skills
Requires some lifting of moderate to heavy equipment including replacing computer monitors, troubleshooting printers, assembly, etc., which may weigh a minimum of 25 pounds
Familiar with Automated Call Distribution systems
Preferred
Proficient with computer hardware (desktop/laptop) and image deployment methods (SCCM)
Knowledge and support of various mobile email devices (iOS, Android, Windows phone, etc.)
Proficient with Microsoft Windows 10 and Microsoft Office 365 within a professional services organization
Benefits
Health and dental benefits
Training opportunities
Flexible/remote work options
Growth opportunities
401K
Competitive pay
Company
OpTech
OpTech is a professional services firm providing IT, engineering, healthcare and financial services to Fortune 500 and Government clients.
201-500 employees
H1B Sponsorship
OpTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Ronia Kruse
President/CEO
Neil W. Monette, Ph.D.
Chief Technology Officer
Recent News
Company data provided by crunchbase