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SunSource · 2 days ago

Customer Care Representative

Phoenix, AZ 85085

Full-time

Onsite

New Grad, Entry Level

SunSource is a company in the industrial automation sector, and they are seeking a Customer Care Representative to deliver exceptional service and support to their clients. The role involves managing customer inquiries, resolving issues, and fostering positive relationships to enhance satisfaction and loyalty.

EnergyIndustrialMachinery ManufacturingProductivity ToolsRenewable EnergySolarSupply Chain Management

Responsibilities

Handle incoming customer inquiries via phone, email, or other communication channels

Provide prompt and professional responses to customer questions, concerns, and technical inquiries related to industrial automation products and services

Address product inquiries, pricing, availability, and delivery status in a timely and efficient manner

Process customer orders and quotes accurately and efficiently using the company's order management system

Coordinate with various departments, such as sales, warehouse, and logistics, to ensure smooth order fulfillment and timely delivery

Update customers on the status of their orders and provide tracking information when necessary

Follow up on open quotes weekly to drive quotes to sales orders

Investigate and resolve customer complaints, product issues, or service problems promptly and professionally

Collaborate with technical support teams to address complex technical problems and provide customers with effective solutions

Coordinate with various departments, such as sales, technology partners, warehouse, and logistics, to ensure smooth issue resolutions

Build and maintain positive and long-lasting relationships with customers, understanding their needs and preferences

Qualification

Customer SupportIssue ResolutionOrder Management SystemTechnical InquiriesRelationship Building

Required