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DeKalb County School District · 1 month ago

Central Office _ Call Center Agent (Information Instructional Technology) 2025-2026

Decatur, GA

Full-time

Onsite

Mid Level

3+ years exp

DeKalb County School District is seeking an experienced and professional Call Center Agent. The role involves operating a multi-line telephone system, directing incoming calls, providing information to callers, and maintaining communication within the organization.

Primary/Secondary Education

Responsibilities

Operates the multi-line telephone system and/or switchboard for the DeKalb County School District (DCSD); answers incoming calls and forwards to appropriate personnel or departments, and provides information to ensure proper routing of incoming calls

Performs routine tasks to operate a multi-line telephone system, efficiently directing incoming calls to appropriate personnel or departments and providing accurate information to callers

Answers the telephone and transfers calls to the appropriate person or department, ensuring efficient communication within the organization

Provides general information to the public about the school system, including addresses, directions, and other relevant details

Maintains and updates personnel and department directories to facilitate accurate call transfers and information dissemination

Enters data to determine home school based on the caller's home address and assists callers in navigating the DeKalb County School District (DCSD) web page

Serves as a liaison between the general public and DCSD staff, fostering positive interactions and support

Works on routine or semi-routine assignments with an understanding of when deviation from standard practice is necessary

Manages tasks that are assigned while being prepared to suggest improvements for efficiency in handling inquiries or issues faced by callers

Participates in projects related to the development of new tools or processes aimed at improving efficiency within the organization

Coordinates assigned project tasks effectively to meet objectives

Performs other duties as assigned