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Children's Rescue Fund · 22 hours ago

Program Director (Lighthouse)

Long Island City, NY, US

Full-time

Onsite

Lead/Staff, Director/Executive

$90K/yr - $110K/yr

4+ years exp

Children's Rescue Fund is seeking a Program Director responsible for the management of their Lighthouse location in Long Island City, New York. The role involves overseeing program effectiveness, managing multi-disciplinary teams, and ensuring compliance with organizational standards and regulatory requirements.

AdviceNon ProfitRecreationSocial

Responsibilities

Monitor the program’s effectiveness to ensure that the program is achieving goals and targets as defined by DHS

Manage the program’s multi-disciplinary teams and ensure integration of delivery of services to the families

Ensure program staff implement procedures and policies to ensure quality service provision

Collaborate with management in the development of annual operating budgets, review monthly expense reports, and ensure program expenditures are within budgeted parameters

Ensure billing reports are submitted in a timely manner, collaborate with the organization’s fiscal department to ensure management responds in a timely manner to billing inquiries and requests for billing corrections

Review and approve purchase requisitions and ensure that all expenditures comply with organizational procurement procedures

Collaborate with the Regional Director of Facilities/Operations in ensuring that the facilities operate in compliance with ECB, DOB, FDNY, etc. regulations

Collaborate with the Regional Director of Facilities/Operations in ensuring that the program meets 95% occupancy rate

Monitor unit work orders and complaints, ensure the operations teams respond to work orders and complaints in a timely manner

Monitor and analyze reports and dashboard to ensure the program meets annual program goals and targets which support the mission and vision of the organization

Monitor DHS performance metrics and collaborate with program managerial and supervisory staff in developing strategies to ensure the program meets DHS performance metrics

Lead the implementation of continuous quality improvement activities

Develop systems, processes, and tools which ensure the program meets/exceeds government/funder standards

Conduct program audits to ensure compliance with organizational and government/funder standards

Collaborate with organizational leadership in analyzing findings from internal and external audits while establishing measures to improve the delivery of services and deficiencies

Lead or participate in CQI projects and committees

Submit quality and timely reports to the organization and other regulatory agencies as mandated to ensure the program complies with reporting requirements

Hire, train, coach, and provide support to direct reports; provide on-going performance feedback and reviews in accordance with organizational policies

Ensure staff receive required trainings to ensure optimal performance and delivery of service to clients

Collaborate with Human Resources in addressing staff performance issues

Promote collaboration and effective communication amongst staff and between departments through the development of interdisciplinary teams to achieve organizational goals

Establish liaisons with appropriate community agencies to maintain linkages for services needed by the families

Participate in local community meetings and serve as liaison with local community members and representatives

Qualification

Master’s Degree in Social WorkNYS licensure LCSWNYS licensure LMSWHuman services experienceCrisis managementCommunity health services knowledgeComputer proficiency WordComputer proficiency ExcelTeamworkAttention to detailProblem-solving skillsTime managementLeadership skillsCommunication skills

Required

Master's Degree in Social Work from an accredited college/university

Minimum of four years' human services experience, with at least two years of managerial and supervisory experience, and demonstrated professional progression in supervision and program management

Ability to think and act calmly in emergency situations

Ability to work with a team

Attention to detail and problem-solving skills

Strong organizational skills with the ability to manage tasks efficiently

Excellent time management skills with the ability to prioritize assignments

Excellent analytical, evaluative, and human service management skills

Excellent written and oral communication, organizational, supervisory, and leadership skills

Must have incredible initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment

Must be adept and comfortable with crisis management

Ability to work effectively with a wide range of community-based providers

Knowledge of community health services, social service support agencies, and networks

Familiarity with DHS and OTDA social service documentation policies and procedures

High level of computer proficiency in Word, Excel, and the ability to learn new technologies and databases