Field Services Coordinator jobs in United States
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Verifone · 4 hours ago

Field Services Coordinator

positionAtlanta, Georgia, United States
timeFull-time
remoteOnsite
seniorityEntry, Mid Level

Verifone is a leader in the electronic payment technology industry, known for its innovative payment solutions. The Field Services Coordinator is responsible for coordinating field service activities, ensuring compliance with service level agreements, and acting as a communication point between various stakeholders to resolve issues and maintain operational standards.

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H1B Sponsor Likelynote

Responsibilities

Coordinate technician assignments with service providers, confirm coverage, and ensure technicians receive accurate scope, timing, and site details prior to dispatch
Monitor active work orders and respond quickly to execution issues or service delays
Document all changes accurately and complete required followup actions in a timely manner
Track service performance against SLAs, identify risks to ontime completion, and escalate issues when thresholds are at risk
Update dashboards, reports, and internal tracking tools to reflect realtime status, completed work, exceptions, and trends
Partner with service providers to reinforce execution standards, address performance gaps, and ensure compliance with contractual and operational requirements
Collaborate with internal teams—including operations, customer success, and finance—to support accurate billing, service validation, and customer reporting
Support continuous improvement by identifying recurring execution issues, common failure points, and process gaps, and by providing feedback to leadership and cross functional teams

Qualification

Field services experienceService management systemsSLA familiarityOperational supportHighly organizedCommunication skillsCalm under pressure

Required

Bachelor's degree, GED, or equivalent work experience
Some experience in field services, dispatch, service coordination, or operational support roles; experience in high‑volume environments with strict SLAs is highly preferred
Familiarity with SLAs, field operations metrics, and provider performance management is a strong plus
Strong verbal and written communication skills
Highly organized, detail‑oriented, and capable of managing multiple active work orders simultaneously
Ability to remain calm under pressure, make quick decisions, and balance customer satisfaction with operational constraints

Preferred

Experience using service management systems, dispatch tools, ticketing platforms, or operational dashboards preferred
Familiarity with SLAs, field operations metrics, and provider performance management is a strong plus

Company

Verifone

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VeriFone is a California-based company that designs, markets, and services electronic payment solutions.
dateFounded in 1981
location
New York, New York, USA
people-size1001-5000 employees
web-link
http://www.verifone.com

H1B Sponsorship

Verifone has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (5)
2023 (11)
2022 (15)
2021 (14)
2020 (17)

Funding

Current Stage
Public Company
Total Funding
$235M
2025-04-01Private Equity· $235M
2018-04-09Acquired
2005-04-29IPO

Leadership Team

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Ozgur Ozvardar
VP & General Manager, Turkey, Middle East and Northern Africa
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Recent News

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2026-01-12
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Company data provided by crunchbase