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Strive Health · 19 hours ago

Patient Navigator

Flint, MI

Full-time

Hybrid

Mid, Senior Level

$53K/yr - $60K/yr

5+ years exp

Strive Health is dedicated to transforming kidney care through early identification and comprehensive coordinated care. The Patient Navigator will engage with patients to educate them about care services, build relationships, and facilitate their enrollment in the care program.

Health CareInformation TechnologyMedicalmHealth

No H1B

Responsibilities

Proactively outreach to both current and prospective patients via phone to educate them on the care services available to them and enroll them within an assigned geographic area

Build trusting, long-term relationships with patients and appropriately educate on the requirements to enroll with Strive

Meet or exceed daily outreach expectations towards outbound calls, connections, and enrollments

Present yourself as an educational and empathetic resource to potential patients about our care model that is intentionally built for them

Build key internal relationships to escalate patient support needs

Visit with patients in-person, when possible, at home or during medical visits with the goal of scheduling a future visit; travel will be required to key markets within your territory

Face-to-face patient outreach which can include; at home door knocking, at their clinic visits with primary care or specialists, at events or other in-person engagement opportunities as needed

Meet with partner nephrologists and practice staff to build credibility of Strive, earn the right to meet patients at their locations

Maintain up-to-date client information in customer relationship management (CRM) tool (i.e., Salesforce)

Maintain long-term relationships with patients (even after enrollment) to positively support patient retention and satisfaction

Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities

Qualification

Patient engagementHealthcare experienceSales backgroundCustomer relationship managementCommunity health experienceEmpathyEntrepreneurial attitudeProficient PC skillsInterpersonal skills

Required

High School Diploma

5+ years combined education or experience including working with customers or patients in a professional setting

Efficient and reliable transportation, including an active driver's license, allowing for the ability to travel across an assigned region to meet patient needs. Locations may include offices, clinics, and patient homes

Provides in-person patient care which may include standing, sitting, walking, pushing, pulling, and lifting

Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms

Business travel required up to 80%, some overnights

Preferred

Bachelor's Degree in Business Administration or related

Sales background preferred

Experience with promoting and selling primary care or other healthcare related services to high needs populations preferred

Experience in healthcare, specifically educating patients on care models or insurance plans preferred

Community health experience preferred

Proficient PC skills

Proficient computer skills

Benefits

Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.

Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.

Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.

Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.

Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.