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Newrez · 1 day ago

Bilingual Customer Service Representative

Coppell, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Newrez is committed to providing exceptional service to residential mortgage borrowers and business partners. The Bilingual Customer Service Representative will handle inbound calls, assist homeowners with payment solutions, and ensure a positive customer experience in a fast-paced call center environment.

FinanceFinancial Services

Responsibilities

Demonstrates positivity, courtesy, and helpfulness when dealing with every homeowner

Uses a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies

Develops workable payment solutions that satisfy both our clients/investors and our company

Handles inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs

Processes homeowners’ mortgage payments

Offers and refers eligible homeowners for refinancing opportunities to the Originations department

Arrives at work on time for all shifts. Reliable transportation to work

Achieves company performance goals

Takes part in continuous, on-site, free training in company policies/procedures and industry regulations

Consistently represents SMS/Newrez/Caliber in a positive and professional manner

Performs related duties as assigned by supervisor

Qualification

Customer serviceTelephone communicationNegotiation skillsMicrosoft OfficeBilingual (Spanish)Professional conductResearch skillsKeyboard skillsAttention to detailWork ethic

Required

High school diploma or equivalent, required

0-2 years' customer service/collections experience

English fluency

Outstanding negotiation and telephone communication skills

Familiarity with Internet-based search techniques (including the use of skip-tracing solutions)

The ability to maintain professional conduct with people of any mood or personality type

Excellent reasoning and research skills; the ability to see the 'big picture' and manage the details

The ability to safeguard confidential customer and company information

A solid work ethic, high integrity, a positive attitude, and strong attention to detail

The ability to follow instructions but work with minimal direct supervision

Excellent keyboard skills

Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, etc.)

Reliable transportation to work

Achieves company performance goals

Takes part in continuous, on-site, free training in company policies/procedures and industry regulations

Consistently represents SMS/Newrez/Caliber in a positive and professional manner

Preferred

Bachelor's degree, preferred

Spanish or bilingual is a plus

Sales experience a plus

Benefits

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions