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Haynes International · 3 days ago

IT Customer Support Supervisor

Arcadia, LA

Full-time

Onsite

Senior Level

5+ years exp

Haynes International is seeking an IT Customer Support Supervisor to provide top-tier user support for their facilities in Arcadia, LA, and Mt. Home, NC. The role involves managing IT operations, ensuring effective support for users, and overseeing the maintenance of emergency communication systems and server updates.

Mining

H1B Sponsor Likely

Responsibilities

Manage direct report(s)

Manage projects for facilities or corporate organization

Provide assistance to users as requested or as escalated through FreshService ticketing system

Manage the setup of new PCs, migrate data, deliver, and install/decommission

PC and Server high level support to include repair, swap, update, instruct users. Coordinate efforts of direct report(s)

Liaison to Plant Managers and provide expertise on selection, installation, ongoing support, and support contracts for process control and data acquisition hardware installed at the Haynes manufacturing facilities

Monitor and manage networks, phone systems, and all infrastructure at facilities

Dynamics AX/D365 issue resolution

Other accountabilities as assigned by corporate, cybersecurity and site management

Qualification

PC setupTroubleshootingWindows Server managementNetwork troubleshootingMicrosoft AzureMicrosoft Dynamics D365SQL ManagementCybersecurity knowledgeExcel VBAIP Telephony knowledgeProblem solvingProject ManagementInterpersonal skills

Required

Five years' experience with PC and Windows Server setup and installation/troubleshooting

Network Troubleshooting

Microsoft environment including Azure, M365

Associates degree in related field or equivalent experience

Preferred

Plant floor/Manufacturing IT operations

Project Management

Personnel Management

Mobile device support

Server backup procedures

PC setup and navigation

printer usage

software installation and troubleshooting

network management

SQL Management

Excel VBA

Company

Haynes International

Haynes International is a mining & metals company offering high-temperature and corrosion-resistant alloys.

Founded in 1912

Kokomo, Indiana, USA

501-1000 employees

http://haynesintl.com

H1B Sponsorship

Haynes International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)

2020 (1)