Haynes International · 3 days ago
IT Customer Support Supervisor
Haynes International is seeking an IT Customer Support Supervisor to provide top-tier user support for their facilities in Arcadia, LA, and Mt. Home, NC. The role involves managing IT operations, ensuring effective support for users, and overseeing the maintenance of emergency communication systems and server updates.
Mining
Responsibilities
Manage direct report(s)
Manage projects for facilities or corporate organization
Provide assistance to users as requested or as escalated through FreshService ticketing system
Manage the setup of new PCs, migrate data, deliver, and install/decommission
PC and Server high level support to include repair, swap, update, instruct users. Coordinate efforts of direct report(s)
Liaison to Plant Managers and provide expertise on selection, installation, ongoing support, and support contracts for process control and data acquisition hardware installed at the Haynes manufacturing facilities
Monitor and manage networks, phone systems, and all infrastructure at facilities
Dynamics AX/D365 issue resolution
Other accountabilities as assigned by corporate, cybersecurity and site management
Qualification
Required
Five years' experience with PC and Windows Server setup and installation/troubleshooting
Network Troubleshooting
Microsoft environment including Azure, M365
Associates degree in related field or equivalent experience
Preferred
Plant floor/Manufacturing IT operations
Project Management
Personnel Management
Mobile device support
Server backup procedures
PC setup and navigation
printer usage
software installation and troubleshooting
network management
SQL Management
Excel VBA
Company
Haynes International
Haynes International is a mining & metals company offering high-temperature and corrosion-resistant alloys.
H1B Sponsorship
Haynes International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-05Acquired
Leadership Team
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