Posit PBC · 7 hours ago
Manager, Solutions Engineering
United States
Full-time
Remote
Mid, Senior Level
$146K/yr - $193K/yrPosit creates great software that helps people understand data and make better decisions in real-world applications. The Manager of Solutions Engineering will lead a team that partners closely with customers to ensure they derive maximum value from Posit’s products, focusing on technical health and product adoption.
ConsultingInformation TechnologySoftwareWeb Development
Responsibilities
Lead, coach, and support a team of customer-facing technical professionals
Ensure direct reports are engaged, developing skills, and supported in their career growth
Set clear expectations, provide ongoing feedback, and foster a learning-oriented, inclusive team culture
Balance team impact with sustainable workloads and healthy operating practices
Own and evolve Posit’s Technical Account Management (TAM) program with a proactive, adoption-focused mindset delivering objective customer outcomes allowing Posit to monetize and scale the offering
Drive the delivery of post-onboarding services that enable customer use cases and accelerate adoption of the company’s software, ensuring efficient execution, strong customer outcomes, and alignment with the company’s commercial objectives
Ensure customer engagements are strategic, scalable, and aligned to long-term technical success, not just reactive problem-solving
Continuously improve playbooks, workflows, and offerings to better support customer outcomes
Ensure the team’s work measurably supports long-term technical health and product adoption across customer accounts
Partner with the team on strategic or complex customer engagements as needed as an escalation point and mentor
Monitor trends in technical health and adoption, and understand how team actions influence outcomes
Keep customer experience at the center of decision-making
Build strong partnerships with Sales, Customer Success, Product, Engineering, Support, and Documentation teams
Align technical engagement with Posit’s broader customer and business goals
Establish strong feedback loops so learnings from customer engagements inform proactive improvements to products, documentation, and processes
Regularly review trends and outcomes to improve how the team operates and how customers are supported
Qualification
Required
Experience managing a technical team for complex technical solutions, especially in services delivery, solutions engineering, or technical account management
Building and Delivering a Technical Account Management (TAM) offering: You have built and developed a TAM offering focused on driving technical adoption, platform stability, and customer value through prescriptive engagement strategies and a standard operational framework
Comfort operating in enterprise data science and IT environments, with familiarity or exposure to data workflows, data science software, R/Python, or Linux-based infrastructure. You don't need to be a hands-on technical expert, but you understand the technical context well enough to guide strategy, coaching, and operations
Customer-First Mindset: You prioritize delivering exceptional customer experiences, ensuring your team's work removes technical barriers and enables successful adoption of Posit's products
Cross-Functional Collaboration: You can partner effectively across Sales, Customer Success, Product, Engineering, Support, and Documentation teams to align goals, resolve challenges, and improve the end-to-end customer experience
Continuous Improvement & Insight-Driven Decision Making: You are curious about patterns and trends, use insights to improve team operations, and ensure learnings from customer engagements inform proactive improvements to products, processes, and programs
Preferred
Experience with R, Python, and/or Posit's products
Experience with Linux and Cloud Services
Familiarity with Salesforce, Jira, and Confluence
Benefits
100% of medical, dental, and vision insurance premiums are covered for employees and their families!
Fertility and gender-affirming healthcare is included in all of our plans.
Supplemental mental health and wellness benefits are available via Ginger even if you don’t opt in to our insurance plans, including Ginger for teen family members.
Posit's gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.
All full-time employees are eligible for 401k enrollment starting on day one.
After six months of employment, Posit provides a substantial yearly match to employee 401K contributions.
An annual profit-sharing bonus for employees recognizes our team’s contributions to company performance across the year.
We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home.
Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support.
We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays.
Company
Posit PBC
The open-source data science company for the individual, team and enterprise.
Founded in 2009
201-500 employees
H1B Sponsorship
Posit PBC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
J.J. Allaire
Founder and Executive Chairman
Company data provided by crunchbase