Hines · 9 hours ago
Client Relations Consultant
Houston, TX
Full-time
Onsite
Entry Level
1+ years expHines is a leading global real estate investment manager known for its innovative approach and commitment to excellence. The Client Relations Consultant role involves providing exceptional customer service, handling inquiries, resolving issues, and supporting the sales efforts of Hines Private Wealth.
Property ManagementReal EstateReal Estate Investment
Responsibilities
Manage incoming calls and electronic communications from shareholder and financial professionals, leveraging multiple systems to address operational inquiries and resolve issues
Manage account related workflows and investigate and resolve shareholder and financial professional inquiries effectively
Work closely with sales team (assigned territories) by being the point of contact for all operational inquiries, procedural information, issue resolution and other duties as required
Define and analyze account problems by identifying issues to provide accurate information and answers. Recognize priority situations and understand when and how to elevate these situations to management. Monitor these items daily to ensure accurate and timely completion. Communicate resolution once issue has been resolved
Maintain a strong understanding of our products, policies and services to provide accurate information and assistance
Proficiently understand and interpret a wide range of manuals and legal documentation
Gather and report shareholder and financial professional feedback to help identify trends, pain points, and areas for improvement
Keeps current on procedural changes, information updates and market updates. Organizes the information to effectively and efficiently communicate
Generate outgoing correspondence and communications as required
Perform related duties as required
Qualification
Required
Bachelor's Degree; or High School Diploma or equivalent and one (1) year service experience with processes similar to Company's operations
Excellent verbal and written communication skills
Skilled in using Microsoft Word, Excel and Outlook efficiently
Empathy and patience when dealing with customers both internally and externally
Ability to manage multiple tasks
Ability to perform in a fast-paced, team driven environment
Strong organizational skills, accuracy and attention to detail are essential
Ability to meet highest attendance and punctuality requirements
Ability to obtain Series 7 and 63 licenses after 12 months of employment in good standing
Minimal travel may be necessary
Benefits
Comprehensive training
Competitive compensation
Robust benefits
Generous vacation packages
Company
Hines
Hines is a global real estate investment firm that creates quality projects for its investor partners, clients, and local communities.
1001-5000 employees
H1B Sponsorship
Hines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (3)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$705.2MKey Investors
ING GroupBank OZKCheyne Capital Management
2025-11-06Debt Financing· $110.87M
2025-10-28Debt Financing· $380M
2025-07-30Debt Financing· $129.7M
Leadership Team
Chris Hughes
CEO Capital Markets Group & Co-Head Investment Management
Christopher Rector
Co-Chief Executive Officer, Southwest Region
Recent News
2025-12-31
2025-12-12
2025-12-10
Company data provided by crunchbase