Apply on Employer Site

Square Medical Group · 7 hours ago

Program Director Waltham - Co-Occurring Enhanced Residential Rehabilitation Services

Waltham, MA

Full-time

Onsite

Lead/Staff, Director/Executive

$90K/yr - $95K/yr

5+ years exp

Square Medical Group (SMG) is dedicated to improving clinical and wellness outcomes for patients facing co-occurring challenges with substance use and behavioral health. The Program Director will lead the COERRS residence, ensuring compliance with regulatory standards and overseeing operational metrics, staffing, and resident care to foster a supportive recovery environment.

Health CareMedical Device

Responsibilities

Monitor and report on key operational metrics, including: Bed Occupancy: Ensure consistent occupancy at or near capacity, Staffing Levels: Maintain full employee complement required for safe and effective resident care., Resident Satisfaction: Conduct regular reviews of satisfaction surveys and address feedback., Regulatory Compliance: Ensure adherence to all licensing and accreditation standards in coordination with the Compliance and Billing teams., Budgetary oversight: Ensure the COERRS residence expenses is within the approved budget

Oversee COERRS residential facility to ensure optimal performance

Maintaining maximum bed occupancy and associated staffing level

Foster collaboration between operational and clinical priorities with updates to the COERRS Playbook as needed (and no less than annually); weekly meetings with SMG leadership

Weekly supervisory meetings (i.e. 1-on-1s) with CD

Provide coverage on-site at residences who have leaders out of office simultaneously under unforeseen circumstances (i.e. FMLA, termination, and resignation)

Ensure program operations align with occupancy and staffing requirements, optimizing resources to safely serve the maximum number of residents

Implement processes to monitor and maintain bed occupancy rates, including efficient admissions and discharge procedures

Manage program budgets and resource allocation to support operations while meeting fiscal targets

Support the CD in delivering evidence-based care tailored to residents' co-occurring disorders

Review and ensure clinical documentation, treatment plans, and services align with regulatory and organizational standards

Collaborate with the CD to address escalated clinical or resident care issues

Execute recruitment, training, and retention strategies to ensure full staffing

Monitor staffing levels and compliance with legal requirements to maintain resident safety and high-quality care

Oversee onboarding and professional development programs to build a skilled, multidisciplinary team

Oversee implementation of therapeutic services to meet resident needs effectively

Address and resolve resident concerns or issues escalated from staff or clinical teams

Promote a therapeutic and supportive environment that facilitates recovery and community reintegration

Oversee daily operations of the COERRS House program

Provide supervision to the Clinical Director, and other staff as needed

Deliver individual, group and crisis intervention therapeutic services as needed

Participate in on-call rotation as administrative back-up

Review and approve program policies and procedures

Assists all staff in becoming proficient in evidence-based practices (EBP) and providing fidelity to the EBP models

In collaboration with CD (and clinical staff): Monitor quality and concurrent reviews and utilization management

Manage and coordinate group treatment scheduling and manage attendance data base in collaboration with CD

Coordinate and manage insurance authorizations

Ensure compliance with established operational, financial, and HR standards: Ensure operational budgets are followed, specifically related to expense control, ordering, purchasing, and invoice payment; this includes monitoring ordering and purchasing websites, maintaining spreadsheet for monthly budget reconciliation

Ensure payroll and other HR functions are occurring per State law

Act in accordance with Square Medical Group’s Standards of Care at all times, including maintaining professional ethics, boundaries and client confidentiality while working from a strength-based perspective

Qualification

Behavioral Health ManagementCo-Occurring Disorders ExperienceLeadership in Clinical SettingsRegulatory Compliance KnowledgeEvidence-Based PracticesInsurance Authorizations ExperienceEHR ProficiencyOperational ManagementCommunication SkillsOrganizational SkillsCritical ThinkingTeamworkProblem-Solving

Required

Master's degree in social work, counseling, psychology, or a related field but relevant experience prioritized; advanced licensure (e.g., LICSW, LMHC)

Minimum of 5+ years of experience in BH and/or SUD, with at least 3 years in leadership overseeing co-occurring disorders programs

Deep knowledge of behavioral health management practices and clinical operations, including experience with co-occurring disorder population (with Evidence Based Practices specific to the program model)

Experience in building staff capacity to treat both substance use and mental health disorders

Third-party experience with insurance authorizations, quality and concurrent reviews and utilization management

Experience with EHR; InSync a plus

An advanced knowledge of state and federal regulatory and various accreditation requirements related to behavioral health management

Working knowledge of operations and financial management

Proficiency in the MS Office Suite

Strong organizational skills

Superb communication skills

Reliable transportation required for travel to assigned residence

Must be willing to carry a cell phone and be available for emergency consult during evenings, weekends, and holidays

Regular job attendance is an essential job function