Level 1 Service Desk Analyst jobs in United States
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Wynne Systems · 4 hours ago

Level 1 Service Desk Analyst

positionUnited States - Michigan
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Wynne Systems is seeking a self-motivated Service Desk Analyst – L1 to join their team. The role involves analysis and resolution of customer requests, including software queries and data issues, while managing tickets and workload.

Software
check
Growth Opportunities

Responsibilities

Business to business support of Wynne Systems products
Ticket and workload management using our online ticketing tool
Resolution of data issues
Creation of knowledge base articles
Replication of bugs within the Wynne System products
Work with internal and external resources to identify and troubleshoot root causes for recurring service desk tickets

Qualification

Service Desk experienceTicket managementAnalytical skillsWritten communicationVerbal communicationTeam collaboration

Required

1-3 years of previous Service Desk experience
Excellent written and verbal communication skills
Ability to relate complex models and ideas in clear, plain-spoken English
Tenacious, Get-Things-Done Attitude… But must work well with others
Demonstrate ability to coordinate cross-functional work teams toward task completion
Demonstrate effective analytical skills

Company

Wynne Systems

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Wynne Systems is a computer software company that provides rental equipment and EPR software.
dateFounded in 1991
location
Irvine, California, USA
people-size51-200 employees
web-link
https://wynnesystems.com/

Funding

Current Stage
Growth Stage

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