DSM-H Consulting ยท 8 hours ago
Technical Business Systems Analyst
Peoria, IL
Contract
Hybrid
Entry, Mid Level
2+ years expDSM-H Consulting is seeking a Technical Business Systems Analyst to provide support to CLIENT Dealers and Customers on critical eCommerce applications. The role involves assisting Tier 1 Support Agents, managing escalated support cases, and improving operational performance.
Management ConsultingProject ManagementSoftware
Responsibilities
Investigates, monitors, and assists with resolving cases in accordance with standard procedures
Reviews and analyzes case data to ensure timely and appropriate resolution; identifies gaps in Tier 1 knowledge or processes; shares knowledge and feedback via teams channels, handups, investigations, and during meetings with the supplier team
Partners with internal and external teams for assistance to improve Tier 1 processes to enable the team to resolve more cases
Qualification
Required
Degree with 2-4 years experience in this capacity
6+ years experience without a degree
technical support or combination of contact center/customer service with technical support experience
Performance Analysis & Insights
Strong Communication Skills
Problem Solving
Attention to detail
Preferred
Microsoft Dynamics 365
NetSuite
Integration & API's
AI
Company
DSM-H Consulting
DSM-H is a multinational Management Consulting and Software Development firm founded on the principles of Operational Excellence.
11-50 employees
H1B Sponsorship
DSM-H Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Early StageRecent News
Company data provided by crunchbase