CVS Health · 15 hours ago
Senior Analyst, Customer Reporting and Data Operations
Phoenix, AZ
Full-time
Onsite
Mid, Senior Level
$47K/yr - $112K/yr
4+ years expCVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Customer Reporting and Data Operations Senior Analyst is responsible for supporting Salesforce requests related to business intelligence and enhancing reporting tools while delivering high-quality service to internal and external customers.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Exceptional customer service to manage Salesforce cases in support of internal and client users inquiries through coaching and mentorship to enable end user success
Developing and/or updating reporting to support user inquiries for timely response
Facilitating and/or recording trainings on technical tools; producing professional and concise communications and/or job aids for process and system change management
Partnering across boundaries to manage multiple priorities to resolution
Professional communications and documentation creation
Formal training creation and delivery
Qualification
Required
4+ years of relevant experience that includes: A minimum of 2 years' experience in a position required to do problem analysis, data analysis, and creative solutions. A minimum of 2 years' of business intelligence tool utilization
Experience facilitating and/or recording trainings
Proven ability to deliver high quality work and/or solution delivery that satisfies stakeholder expectations and meets requirements, schedules, and client expectations
History of focusing on customer needs and providing outstanding service
Aptitude to identify, assess, and resolve complex business problems/issue/risks and facilitate issue resolution and risk mitigation
Experience with employee productivity tools including, but not limited to Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, SharePoint); Teams, Salesforce, and business intelligence applications
Bachelor's degree (or equivalent work experience)
Preferred
Pharmacy Benefit Management (PBM) experience
Salesforce reporting/dashboard creation experience
Data analysis and data integrity experience
Familiarity with project processes and tools, process mapping, process improvement, and/or root cause analysis concepts
Effective interaction with all levels of management
Ability to work independently
Exceptional time management with the ability to prioritize multiple assignments and meet deadlines
Benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
H1B Sponsorship
CVS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
Hartford Business Journal
2026-01-11
Digital Commerce 360
2026-01-07
2026-01-07
Company data provided by crunchbase