Larry H. Miller Senior Health · 1 day ago
IT Help Desk Technician Tier II
Sandy, UT
Full-time
Onsite
Entry, Mid Level
1+ years expLarry H. Miller Senior Health is a best-in-class provider for senior health solutions, and they are seeking a skilled Help Desk Technician II to join their IT team. The role involves providing intermediate-level support for users, ensuring technical issues are resolved efficiently and effectively.
Hospital & Health Care
Hiring Manager
Lucy Kimball, SHRM-CP
Responsibilities
Provide intermediate-level support for users across the organization
Ensure prompt and effective resolution of technical issues related to computer systems, software, network connectivity, and various IT services
Act as a liaison between end users and advanced IT support
Offer a balance of technical troubleshooting, customer service, and hands-on assistance
Contribute to internal documentation
Support projects
Assist junior team members as needed
Qualification
Required
CompTIA A+
CompTIA Network+
CompTIA Security+ —or equivalent industry-recognized certifications—
1–3 years of experience in a help desk, desktop support, or IT support technician role
Excellent verbal and written communication skills
Strong problem-solving ability and attention to detail
Ability to prioritize tasks and work independently or as part of a team
Strong customer service orientation with a proactive and positive approach
Proficient in supporting Windows 10/11, macOS, and mobile OS platforms (iOS/Android)
Familiarity with Google Workspace administration and support
Experience supporting communication and productivity tools such as Zoom and DocuSign
Understanding of basic networking principles (TCP/IP, DNS, DHCP, VPN)
Experience with FreshService or similar IT service management platforms
Experience with documentation platforms such as Google Drive and Loom
This is a full-time onsite position based in Sandy, UT
Standard work hours are Monday through Friday, 8:00 AM to 5:00 PM
Occasional after-hours work may be required for maintenance or critical issues
Participation in a rotating on-call schedule is required
Must be able to lift and carry equipment (up to 40 lbs)
Preferred
Associate degree in Information Technology, Computer Science, or a related field preferred (or equivalent work experience)
Basic knowledge of scripting or automation (e.g., PowerShell) is desirable but not required
Benefits
Medical, Dental, and Vision
Flexible Spending and Health Savings Accounts
Short and Long Term Disability
Life and ADD Insurance
401(k) with a percentage of employee contributions matched by the company
PTO
Discounts on home, auto, and pet insurance
Discounts on Larry H. Miller Megaplex Theaters!
Company
Larry H. Miller Senior Health
Larry H.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase