Apply on Employer Site

NEOGOV · 22 hours ago

Information Technology Specialist 3 - Networking and Systems Administrator

Mount Pleasant - 52641 - Henry County, IA

Full-time

Onsite

Entry, Mid Level

$61K/yr - $92K/yr

1+ years exp

The Iowa Department of Management is seeking an Information Technology Specialist 3 to provide hands-on technical support for IT systems across multiple sites within the EIS region of Iowa. This role involves managing local hardware, servers, networking equipment, and business applications while ensuring compliance with security and operational standards.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Provide timely technical support for IT systems and processes at local sites, including troubleshooting and issue resolution

Collaborate with site staff and IT teams (local and remote) to meet operational IT requirements supporting business functions

Travel to sites within the EIS region of Iowa to deliver on-site IT support and maintenance

Manage and maintain site computers, ensuring proper security measures, software updates, and functionality

Support and troubleshoot computer peripherals and assist with automation solutions tailored to site and security needs

Maintain accurate inventory and documentation of site-specific IT assets using ITSM systems

Install, configure, and maintain physical and virtual servers in alignment with DOM DoIT standards, including backups and patching

Deploy and monitor networking equipment and circuits, ensuring operational status and communicating outages or maintenance plans

Maintain and patch desktop productivity suites and business-specific applications; document configurations for knowledge sharing and continuity

Utilize scripting and automation tools to streamline processes and generate reports where applicable

Track and manage support tickets across ITSM, agency-specific systems, and vendor platforms

Prepare and deliver clear documentation, weekly status logs, and project reports; attend required team and site meetings

Qualification

NetworkingSystems AdministrationTechnical SupportITSM SystemsScriptingAutomationOrganizationClear CommunicationCollaborationSelf-driven

Required

Graduation from an accredited four-year college or university with a degree in any field, and experience equal to one year of full-time work in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites

Graduation from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security

One year of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites; and a total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience

One year of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and either certification by an authorized educational institution/major computer or software producer in an area directly related to one of the computer specialty fields described in part a; or eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part a

Current, continuous experience in the state executive branch that includes six months of full-time work as an Information Technology Specialist 2