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Walker Healthforce · 8 hours ago

Team Lead - Customer Service

Detroit, MI

Contract

Hybrid

Mid, Senior Level

3+ years exp

Walker Healthforce is seeking a Team Lead with experience in customer service and leadership. The role involves planning, coordinating, and supervising administrative and employee functions to ensure efficient operations and high-quality customer service.

AdviceConsultingInformation TechnologyTraining

Growth Opportunities

Hiring Manager

Steve Cox

Responsibilities

Planning, coordinating, and supervising all administrative, operative and employee functions within assigned areas(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives

Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure efficient and qualitative operation through effective planning, leading, controlling and organizing

Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries

Monitor and analyze proficiency and quality efforts subordinate personnel

Qualification

Customer service experienceLeadership abilityAnalytical skillsCommunication skillsChange managementConflict resolution skillsTime managementOrganizational skillsPresentation skills

Required

Three (3) years of customer service experience or contact center experience

Two (2) years of demonstrated leadership ability

Demonstrated leadership ability - 2yrs exp. min. with supervising, coordinating, directing, training, and monitoring staff activities

Strong communication/ presentation skills, decision making, organizational, time management, change management, conflict resolution skills and analytical skills

Experience monitoring and analyzing proficiency and quality data and efforts of employees

Bachelor's Degree required (need at least a minimum of 60 college credits)