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Barco Products · 21 hours ago

Customer Service and Inbound Sales Representative

Batavia, IL

Full-time

Onsite

Entry Level

$19/hr - $21/hr

1+ years exp

Barco Products is seeking Customer Service and Inbound Sales Representatives who are key members of their Marketing and Sales team. The role focuses on providing personalized customer experiences, addressing business needs, and assisting in generating additional sales revenue.

E-CommerceFurnitureLightingManufacturing

Responsibilities

Efficiently handle inbound calls and electronic communications as assigned

Manage customer and sales inquiries and provide service and sales support

Assist customers by inquiring about customer needs, answering product questions, recommending products and solutions, identifying upsell and cross-sell opportunities, and resolving issues

Prepare quotes and shipping estimates, arrange sample requests, build proofs, enter and process orders from start to finish, etc. in order management system

Document customers’ requests and ensure proper notation of any customer issue

Become a product expert to ensure customers are receiving the best recommendations possible

Promote new products when applicable

Efficiently manage log-off time to respond to customer inquiries, follow up and close held orders

Demonstrate a positive, customer-centric attitude

Work well in a team environment and support team members and management

Type at least 40 words per minute and perform various data entry tasks

Utilize selling skills and closing techniques learned from in-house sales training to advance customers through sales funnel and close sales from inbound channels

Creating leads, prospects, and opportunities in the system for future follow-ups

Duties and responsibilities are subject to change based on business needs