Apply on Employer Site

Omni Hotels & Resorts · 3 days ago

Pool and Beach Experience Manager

Amelia, FL

Full-time

Onsite

Mid, Senior Level

Omni Hotels & Resorts is a prominent hospitality company known for providing exceptional guest experiences. The Pool and Beach Experience Manager is responsible for coordinating service and supervision of associates to ensure a cohesive and elevated guest journey at the resort's pool and beach areas.

ConsultingEventsFood and BeverageHospitalityResorts

Responsibilities

To integrate and oversee the Pool, Beach, and Oceanside / Surfcaster Restaurant experiences, ensuring a cohesive, elevated guest journey

Seasonal Allocation

75% Pool & Beach Operations (March – October)

25% Oceanside / Surfcaster Restaurant Operations (November – February)

Daily Focus

Office / Planning: 8:00 a.m. – 10:00 a.m. (extended hours during holidays)

Pool Deck / Beach Presence: 10:00 a.m. – 6:00 p.m. greeting guests, resolving concerns, coordinating accommodations, and creating memorable guest experiences

Pool & Beach Experience Leadership

Oversee the full guest experience while visiting the Pool and Beach; follow up on guest opportunities as needed

Communicate and coordinate openly between Recreation and Surfcaster / Food & Beverage teams

Lead and support day-to-day operations for:

AM and PM Pool & Beach Attendants

Pool Servers

Surfcaster Restaurant – Pool Service

Surfcaster To-Go

Ensure training, service standards, SOPs, and Omni culture are consistently implemented across all teams

Operations & Guest Experience Oversight

Oversee Pool Experiences, including:

Pool seating

Towels

Cabanas

Luxury chairs

Oversee Beach Experiences, including:

Beach cabanas

Elite seating

Chairs and umbrellas (sales and service)

Attend department meetings and communicate pertinent information to associates and leaders

Assist as acting Surfcaster Manager on Duty (MOD) as needed

Support the craft & activities hut, camp room, and group recreation operations as needed

Leadership, Culture & Performance

Focus on and reinforce:

Timeliness

Cleanliness

Friendliness

Functionality

Teamwork

Participate in Surfcaster and Recreation ATGT meetings

Use Omni pillars to grow associates in a positive manner and develop ideas from associate input

Build associate confidence through Power of Engagement

Organize ATGT meetings

Recognize associates through OSC Awards

Balance the Trilogy

Set performance standards through Moments of Service

Administrative, Systems & Financial Responsibilities

Maintain SOP and MOS consistency across all applicable teams

Conduct and submit weekly MOS audits for departmental consistency

Become proficient in POS systems and serve as departmental administrator

Utilize BirchStreet, Kronos, and related systems as required

Apply business acumen to drive revenue and develop new programming and rental opportunities

Assist in developing long-range departmental plans, including:

Pool & Beach cabana experiences with food and beverage offerings

Beach reservation processes

Qualification

Hospitality experienceRecreation experienceLeadership experienceBachelor's degreePOS systems proficiencyFriendlinessCleanlinessTimelinessTeamwork

Required

Must have previous experience in a similar role. Previous hospitality, recreation experience strongly preferred. Previous leadership experience required

Bachelors degree in Recreation, Tourism or Hospitality strongly preferred

Must be able to operate golf cart safely on beach and around resort

Must be able to operate company motor vehicle in accordance with company motor vehicle standards

Must be over the age of 21, have a Georgia or Florida license in good standing, no previous histories of license suspensions or DUIs/DWIs

Able to work in outdoor environment in varying weather conditions to include sun, rain, varying temperatures, humidity, etc

Must be able to lift, push, pull, carry up to 50 lbs unassisted and repeatedly / up to 100 lbs unassisted and occasionally

Must be able to squat, bend, stand for long periods of time while setting up cabanas, beach chairs, umbrellas and assisting guests