Rockwell Automation · 16 hours ago
Engineer, Remote Support
United States
Full-time
Remote
Entry, Mid Level
2+ years expRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. The Engineer, Remote Support will provide technical support to customers and field engineers, diagnosing and troubleshooting issues with Rockwell Automation's Logix family of products.
HardwareIndustrial AutomationSales AutomationSoftware
No H1B
Responsibilities
Provide technical support by troubleshooting and solving customer issues by phone, chat, and email
Manage customer interactions by:
Set expectations with customers
Capture the customer issue/troubleshooting steps/resolution
Execute the Knowledge-Centered Support (KCS) process, and
Follow up with customer(s) in a timely manner
Be a liaison to the customer for multiple product families and various types of customer inquiries
Achieve customer satisfaction as measured by feedback surveys
Support our area of Automation and share knowledge with other engineers
Update and author Technical Notes and other documentation with solutions to commonly experienced problems, installation practices that create problems, and how-to guides to improve customer satisfaction and acceptance
Qualification
Required
Bachelor's degree in Electronics, Electrical Engineering, Computer Science or related field
Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Preferred
Experience working with industrial automation products/systems
2+ years of experience
Experience in a customer-focused environment
Benefits
Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Company
Rockwell Automation
Rockwell Automation specializes in industrial automation and information, makes its customers more productive.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500MKey Investors
Public Service Commission of Wisconsin
2025-05-16Post Ipo Debt· $500M
2023-07-12Grant
1978-01-13IPO
Leadership Team
Blake Moret
Chairman and Chief Executive Officer
Christian Rothe
Senior Vice President & Chief Financial Officer
Recent News
Business Standard India
2026-01-02
Company data provided by crunchbase