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Multnomah County · 19 hours ago

Office Assistant 2 - Front Desk- Billingual Spanish KSA - LDA

Portland, OR

Full-time, Contract

Onsite

Entry Level

$24.60/hr - $30.14/hr

1+ years exp

Multnomah County is dedicated to advancing health equity and promoting wellness in the community. The Office Assistant 2 position primarily involves providing front desk services and managing WIC benefits, including screening applicants and scheduling appointments, while ensuring excellent customer service in both Spanish and English.

Government

Comp. & Benefits

Responsibilities

Provide front desk and participant-centered services, including greeting, determining visit reason, screening for eligibility (ID, residency, income), ensuring record accuracy, and documenting interactions

Manage WIC benefits and administrative tasks, such as issuing food benefits, assisting with benefit use issues, organizing forms, answering follow-up questions, and providing WIC Rights and Voter's Registration information

Maintain a positive and cooperative work environment with co-workers and supervisors, ensuring culturally appropriate and sensitive service delivery

Provide direct customer service to participants, including scheduling appointments and offering community referrals

Fluently provide all required services in both Spanish and English

Complete administrative and clerical tasks for WIC, including check-in/out, inventory, OHP eligibility checks, and managing messages/faxes

Manage client communications and record-keeping, such as sending appointment reminders, handling food issuance audits, and archiving forms

Perform follow-up work, run reports, and complete special projects as assigned

Participate in staff meetings and assist with the orientation and training of new employees

Use customer service skills and critical thinking to assist participants over the phone, answering calls or calling participants, to assist with a variety of needs

Qualification

Customer ServiceBilingual SpanishTime ManagementCritical ThinkingChange ManagementDe-escalationCommunication

Required

Completion of the twelfth grade

One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position

This position requires the ability to speak, write and read fluently in the Spanish

Preferred

Change Management & Flexibility: Demonstrated ability to adapt to evolving procedures, systems, and priorities while maintaining a positive, solution-focused approach in a fast-paced environment

Time Managements & Organization: Strong skills in prioritizing tasks, managing multiple deadlines, and maintaining accuracy and efficiency under pressure

De-escalations and Communication: Proven ability to calmly, respond empathetically to diverse needs, and communicate clearly and professionally with clients and team members