Randstad Digital Americas ยท 14 hours ago
Tech Support/Call Center
Lexington, SC
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hr
0+ years expRandstad Digital Americas is a company that operates 24/7 in a team-oriented environment. They are seeking a Tech Support/Call Center representative to provide first-level technical support, respond to inbound colleague calls/emails, and ensure accurate problem documentation.
Information Technology & Services
Responsibilities
Respond to a variety of inbound colleague calls/emails
Ensure accurate and detailed problem documentation/ticketing
Provide timely escalation and follow-up with support groups and colleagues
Identify and escalate wide-impact or potential wide-impacting outages
Identify trends and opportunities for improvement as well as provide ongoing feedback
Build ongoing support proficiency for other skills and applications
Qualification
Required
Above average computing and navigational skills
Exceptional customer service skills in a client facing role such as a call center/tech support role - must have exp. with customer support
Team player who collaborates effectively with peers and other teams but can also work well independently
Good knowledge of Microsoft Office 365 (Word, Excel, OneNote and PowerPoint)
Ability to type at least 30 words per minute
Required 5 Days a week on site
Looking to grow in IT - willing to learn and grow into the role
Call Center with Technical Support Background - troubleshooting experience
Knockout Questionnaire is completed and attached with submission (candidates are to bring preliminary questionnaire to interview)
Access to a mobile device for multi factor authentication
Must Have Interview availability for onsite interviews, must have reliable transportation to get to the office (there are no bus routes in this area)
High school education required
0-2 years of related experience
Preferred
IT Helpdesk experience/Experience with Ticketing
Technical degree and/or IT Certification preferred
General knowledge and understanding of PC hardware and components
Associates Degree or Technical Certification preferred
University Degree or a College degree/diploma is considered an asset
Experience with ticketing systems is an asset
Excellent written and oral communication skills
Ability to work flexible schedules based on business forecast requirements (which are subject to change)
Technical/Troubleshooting Ability
Experience with iPad, Tablets, Smartphone and Android devices
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
Company data provided by crunchbase