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Texas Southern University · 3 days ago

Financial Aid Loan Repayment Officer

Houston, TX

Full-time

Onsite

Entry, Mid Level

$45K/yr - $58K/yr

2+ years exp

Texas Southern University is seeking a Financial Aid Loan Repayment Officer responsible for developing and managing initiatives that support student loan repayment and financial literacy. The role ensures compliance with regulations while promoting financial wellness among borrowers.

EducationUniversities

Work & Life Balance

Responsibilities

Monitor and analyze Institutional student loan portfolios, Including cohort default rates (CDR), delinquency trends, and repayment patterns

Serve as the primary contact for borrowers regarding repayment options, deferments, forbearances, loan forgiveness, and consolidation

Conduct proactive outreach to students at risk of delinquency or default, providing personalized repayment counseling and guidance

Develop and deliver financial literacy programming, workshops, and digital resources for students and families

Collaborate with federal loan services, state agencies, and external partners to support borrower success and ensure accurate communication of repayment policies

Maintain accurate documentation of borrower communications, interventions, and outcomes

Provide training and support for financial aid staff on loan repayment processes and compliance requirements

Assist with preparing federal, state, and Institutional reports related to loan repayment and default management

Stay current with changes in federal and state regulations related to Title IV student loans, default prevention, and borrower support programs

Qualification

Federal student aid regulationsLoan servicingFinancial literacy programmingMicrosoft Office SuiteData analysisEffective customer serviceMultitaskingBilingual (English/Spanish)Problem-solvingVerbal communicationWritten communication