Edgewood University · 2 days ago
MARKETING AND OPERATIONS MANAGER – UPGRAD INC
Madison, WI
Full-time
Onsite
Mid Level
$50K/yr - $75K/yr
3+ years expEdgewood University is seeking a Marketing and Operations Manager to enhance visibility and operational efficiency within their team. This role involves collaborating with various divisions to drive marketing initiatives and manage operational processes effectively.
Higher Education
Responsibilities
Markets products, researching new programs and developing marketing plans, maintaining response operations, and maintaining quality ratings
Maintains quality service by collaborating and assisting in enforcing standards when needed, training representatives when asked, monitoring calls when needed, surveying customers, and evaluating outcomes
Resolves student problems or improved conversions by creating training materials for sales representatives, maintaining reference manuals and dialogue guides, providing information, and answering questions in collaboration with the Edgewood University team (or other University brand as needed)
Maintains work process flows by coordinating information and requirements with related operational departments and participating with and providing resources to business improvement teams
Keeps management informed by preparing reports, preparing presentations, interpreting information, and making recommendations
Create research supporting new programs and partnerships for the company
Oversees
Works with vendors to deliver marketing materials and assets to clients and the public
Negotiates contracts for advertising, marketing, and promotions
Qualification
Required
Bachelor's Degree in marketing or related field
3-5 years marketing or customer service experience
Education sector experience required
Strong data analysis skills
Project management skills
Ability to work with multiple stakeholders across time zones
Excellent communication and collaboration skills
Self-starter and entrepreneurial
Quality focus
Presentation skills
Excellent written communication skills
Negotiation skills
Critical thinking and analytical skills
Preferred
Master's degree a bonus
Market knowledge of higher education preferred
Benefits
Standard benefits
Flexible work schedule to accommodate the necessity to work in international time zones
Company
Edgewood University
Edgewood University, rooted in the Dominican tradition, engages students within a community of learners committed to building a just and compassionate world.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ed Taylor
Chief Of Staff / Chief Communications Officer
Michael Meissen, Ph.D.
Senior Director PK-20 Educational Innovation and Partnerships - Secondary Program Coordinator
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