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DHL Express · 23 hours ago

Field Services Supervisor II

McCook, IL

Full-time

Onsite

Entry, Mid Level

$80K/yr - $90K/yr

2+ years exp

DHL Express is the #1 Delivery and Logistics Company in the world, committed to empowering its employees. The Field Service Supervisor is responsible for overseeing operational functions, ensuring client satisfaction, and managing day-to-day airport ramp operations and warehouse sort operations.

Freight ServiceLogisticsSupply Chain ManagementTransportation

Responsibilities

Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company

Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers

Supervises warehouse sort operations processing international import and export shipments

Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary

Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments

Charged with developing and managing relationships with Business Partners

Responsible for development and implementation of special projects

Ensures quality system is implemented and maintained within area of responsibility

Manage Key Performance Indicators and cost levels

Assists in annual budget preparation

Provides technical product assistance to staff

Advises staff of changes to company policies and goals

Supervises a unionized workforce of 8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff

Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes

Sets objectives and delivers results with a short-term, operational focus

Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems

Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances

Assigns and checks work

Heavy use of MS Office products in day to day activities (in particular Excel and Outlook)

Provides guidance and training

Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class

Provides input to hiring, firing, layoff, promotion, reward, and other decisions

Qualification

Supervisory experienceBudgetingCost controlQualityProductivity improvementsProfessional certificationCustomer service skillsMS Office proficiency

Required

Complete understanding and wide application of principles, theories, and concepts in function or business area

An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered

Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization

Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action

Typically requires BS/BA and 2 years' experience in related field, including at least one year of supervisory experience

Professional certification required in some areas

Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards

Must be 18 years old

Excellent customer service skills

Candidate must pass pre-employment background, drug, and medical physical screening

Must be able to lift up to seventy (70) lbs occasionally

Must be able to lift forty (40) lbs frequently

Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly