Colorado Department of Revenue ยท 15 hours ago
CDOC Technician III - Court Services (Colorado Springs)
Colorado Springs, CO
Full-time
Onsite
Mid Level
3+ years expThe Colorado Department of Revenue is seeking a CDOC Technician III to provide daily support in implementing program operations within the Office of Offender Services. The role involves organizing and monitoring calls, scheduling intakes, and serving as a liaison between various law enforcement and judicial agencies.
Government Administration
No H1B
Responsibilities
Position is responsible for providing technical and administrative support to one or more work unit
Assists administrators and other professionals within the work unit
Responsible for quality control of information processed; detect, discover and expose problems by monitoring information
Recommends improvements and changes to system processes to ensure quality control and efficiency
Position establishes general office and administrative operations to accomplish the work flow routine, creating and revising office procedures and writing office procedure manual, designing forms, and establishing general office record systems
Evaluates, compiles, and distributes appropriate information
Revises procedures or methods to improve efficiency
Establishes own work priorities
Analyzes and interprets routine information
Research and retrieve information on processes, problems, etc., in order to promote efficiencies
Position provides technical support in the area of Microsoft Office, Excel, Access, Word, and PowerPoint, in managing information
Generates letters, spreadsheets, and uses various databases to complete accurate reporting of data and information
Designs forms
Searches files, documents or other sources for information
Collect, gather and research data
Create databases for tracking, follow-up, and trends
Ensures accuracy by auditing, analyzing, and amending of data
Other duties as assigned
Qualification
Required
Three (3) years of technical or high-level clerical experience. This experience must be clearly described, in your own words, within the work experience section of your application to meet this requirement
A combination of college, university or non-correspondence school course and/or relevant experience in an occupation related to the work assigned equal to three (3) years
Exceptional analytical skills with the ability to implement and improve operations
Ability to interpret complex rules, regulations, policies, procedures and guidelines
Precise attention to details
Exceptional interpersonal/customer service skills
Excellent verbal and written communication skills
Highly effective reasoning, critical thinking, decision making and complex problem solving skills
Established proficiency in office technologies to include Microsoft Office applications
Detail Oriented with exceptional attention to detail and accuracy
Self-control, a strong sense of ability to work in stressful, potentially violent situations
Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift
Tolerance to stress, confinement, and high-stakes interaction
Ability to read and comprehend the English language
Ability to effectively communicate fluently in English both verbally and in writing
Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind
Must be 21 years of age
Possess a valid driver's license
Possess a high school diploma or GED
Have NO felony convictions
Applicants must be legally eligible to work in the United States to be appointed to this position
Successfully pass all modules of the six-week Colorado Department of Corrections Basic Training
Possess the physical ability to successfully complete Defensive Tactics
Will be exposed to Oleoresin Capsicum during Basic Training and will be exposed while on assignment
Must be able to see and hear in order to observe, address and respond to potential breaches in safety and security
Seize, hold, control or subdue violent or assaultive persons and defend oneself or others to prevent injury
Demonstrate body agility, strength of all four limbs and the ability to walk and climb stairs consistently
Work in situations involving assaultive behavior, physical control of another person and/or restraint situations
Deal with individuals with a range of moods and behaviors, utilizing tactfulness and a congenial, personable manner
Work with people of the opposite sex, diverse racial ethnic groups, mentally ill and emotionally disturbed offenders
Communicate by talking, listening and/or signaling people to convey or exchange information, assignments
Work in an environment with fluctuating noise and temperature (hot and cold) which may include working outdoors in inclement weather and/or concrete floor/wall work settings
Willing and able to travel
Willing and able to work various shifts, days, afternoons, graveyards (nights) which includes a rotating shift schedule
TB (tuberculosis) screening is required of all new employees upon hire
Successful completion of a background investigation is required
Preferred
Experience performing legal research
Experience analyzing and interpreting state and federal statutes
Benefits
Distinctive career advancement opportunities throughout the state system
Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans
Medical and dental health plans
Short and long term disability coverage
Paid life insurance
11 paid holidays per year plus vacation and sick leave
Wellness program, tuition reimbursement, training opportunities and more
Company
Colorado Department of Revenue
With just under 1500 employees, the Colorado Department of Revenue oversees the Division of Motor Vehicles, the Enforcement Division, the Colorado State Lottery, and the Taxation Division.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lorri Dugan
Chief Financial Officer
Meghan Tanis
Chief Operating Officer/Deputy Executive Director
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