Thunderhawk Technology Partners ยท 4 weeks ago
Information Technology_USA - USA_Engineer
Jacksonville, FL
Full-time
Onsite
New Grad, Entry LevelThunderhawk Technology Partners is seeking an Information Technology Engineer to serve as the primary contact for helpdesk support during decommission. The role involves logging, tracking, and resolving user issues while ensuring compliance with organizational standards and SLAs.
Information Technology & Services
Responsibilities
Serve as the primary contact for helpdesk support during decommission
Log, track, and resolve user issues efficiently
Escalate complex problems to technical teams and follow up on resolutions
Maintain accurate records of helpdesk activities and prepare reports
Ensure compliance with organizational standards and SLAs
Qualification
Required
Experience in helpdesk or support coordination roles
Strong organizational and communication skills
Ability to manage multiple tasks in a fast-paced environment
Familiarity with ticketing systems and IT support processes
Company
Thunderhawk Technology Partners
Thunderhawk Technology Partners is a woman and minority-owned business, headquartered in Atlanta, GA, committed to reshaping the future of our workforce.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase