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Concentrix · 17 hours ago

Customer Service Representative (Remote)

United States

Full-time

Remote

New Grad, Entry Level

$15/hr - $15/hr

0+ years exp

Concentrix is a forward-thinking global organization that values a people-first, inclusive culture. The Customer Service Representative (Remote) role involves engaging with customers through calls and online channels, delivering exceptional service and resolving inquiries related to client products and services.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

Responsibilities

Maintain acceptable production levels as set by management

Provide details on the discount services to help retain and save customers

Provide high level of customer service and empathy

Have a strong ability to ask probing questions, to discover the wants, interests and needs of our customers

Have the ability to deliver bad news and de-escalate critical situations

Be efficient in navigating multiple systems

Participate in ongoing training and self-development

Maintain advanced knowledge of procedures, product information and online resource tools

Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies

Participate in activities designed to improve business performance

Ensure that all quality targets are met and maintained

Deliver expert customer experiences…with a smile

Qualification

Customer service experienceEffective communicationMicrosoft ExcelTechnical supportProblem-solvingEmpathyFeedback receptivenessFlexibilitySelf-motivation

Required

Minimum of 6 months to 1 year of solid customer service experience

High School Diploma or GED Required

Ability to effectively communicate with customers and ask discovery questions

A strong heart and mind for servicing others

Comfortability with Outlook, asynchronous tools, and Microsoft Excel

Must be comfortable being on web camera

Ability to utilize tools and resources to efficiently assist our customers

Ability to articulate in a professional and efficient manner

Ability to break down complex subject matter into relatable knowledge for our customers

Ability to be flexible with the hours of operation

Open and receptive to feedback from leadership

Motivation and ability to obtain self-upskilling and knowledge training

Ability to cross reference job aids while assisting a customer

Must reside in the United States and have a valid U.S. address for residence

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program (EAP)

401(k) retirement plan

Paid time off and holidays

Paid training days

DailyPay enrollment option to access pay "early," when you want it

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

Work-from-home convenience with company-supplied technologies

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

A range of other perks and benefits