Team Lead jobs in United States
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EPITEC · 1 day ago

Team Lead

positionDetroit, MI
timeContract
remoteHybrid
seniorityMid, Senior Level
money$35/hr - $35/hr
date3+ years exp

EPITEC is seeking a Team Lead responsible for planning, coordinating, and supervising all administrative and operative functions to ensure efficiency and cost-effectiveness. The role involves supervising staff, prioritizing work, and maintaining effective communication with internal and external personnel.

Information TechnologyStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing
Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary
Select, train, develop, appraise, and counsel support staff personnel
Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries
Monitor and analyze proficiency and quality efforts subordinate personnel
Administer and adhere to Corporate and Departmental policies, practices, and procedures, including union contract administration
Recommend and implement new or improved systems which will enhance or expedite work

Qualification

Operational managementLeadership experienceCall center experienceStaff trainingProblem resolution

Required

Bachelor's Degree required
(3) years Operational experience required
(2) years' experience in a leadership role required
Experience in a leadership role within a call center would translate well to this role

Benefits

2 weeks PTO
Contribution towards health insurance

Company

EPITEC

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Epitec is a premier technology services and professional staffing company.
dateFounded in 1978
location
Southfield, Michigan, USA
people-size1001-5000 employees
web-link
https://epitec.com

H1B Sponsorship

EPITEC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (148)
2023 (154)
2022 (266)
2021 (203)
2020 (172)

Funding

Current Stage
Late Stage

Leadership Team

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Mark Ruma
Chief Operating Officer (COO)
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Company data provided by crunchbase