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McLeod Health · 10 hours ago

Billing Account Representative - Business Services

Florence, SC

Full-time

Onsite

New Grad, Entry Level

McLeod Health is a not-for-profit organization that has been serving the community since 1906. They are seeking a Billing Account Representative to improve processes and resolve issues related to the follow-up and collection of medical accounts, while maintaining excellent customer relations and adhering to compliance standards.

CommunitiesHealth CareHospitalMedical

Responsibilities

Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values

Billing Account Representatives (herein referred to as BAR) are responsible for improving process and resolving issues related to the follow-up and collection of medical accounts for McLeod, including institutional and professional encounters

The BAR will review all notes and take appropriate actions to work and resolve each encounter in their work flow and otherwise given by Management

The BAR must have strong interpersonal skills to work with their TEAM and various payors to resolve account issues

BARs work in a fast-paced environment and multitask on a variety of items

They are responsible for completing a minimum daily work standard set by McLeod of 60 encounters per day (subject to change as National averages change) as well as processing adjustments, working related correspondence and addressing patient requests

They must possess analytical skills

They will use a multitude of communication and resolution methods, up to and including phone, e-mail, internet and regular mail

BAR must be able to explain payor items such as interpretation of payment remittances, professional charge processing and in and out of network benefits

Must be able to define and understand different payor reimbursement methodology

BAR should pursue all avenues for reimbursement until claims are satisfactorily worked to a conclusion

BAR will adhere to all Corporate Compliance and HIPAA standards

BAR is expected to attend departmental TEAM meetings

BAR is expected to communicate ongoing training needs to Supervisor as needed during and after initial Evaluation period

BAR should be highly motivated and perform with minimal supervision

All Other Duties And Responsibilities As Assigned By Management

Qualification

Medical terminologyExcel knowledgeInterpersonal skillsAnalytical skillsCommunication methods

Required

Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values

Responsible for improving process and resolving issues related to the follow-up and collection of medical accounts for McLeod, including institutional and professional encounters

Review all notes and take appropriate actions to work and resolve each encounter in their work flow and otherwise given by Management

Must have strong interpersonal skills to work with their TEAM and various payors to resolve account issues

Work in a fast-paced environment and multitask on a variety of items

Responsible for completing a minimum daily work standard set by McLeod of 60 encounters per day (subject to change as National averages change) as well as processing adjustments, working related correspondence and addressing patient requests

Must possess analytical skills

Use a multitude of communication and resolution methods, up to and including phone, e-mail, internet and regular mail

Must be able to explain payor items such as interpretation of payment remittances, professional charge processing and in and out of network benefits

Must be able to define and understand different payor reimbursement methodology

Pursue all avenues for reimbursement until claims are satisfactorily worked to a conclusion

Adhere to all Corporate Compliance and HIPAA standards

Expected to attend departmental TEAM meetings

Expected to communicate ongoing training needs to Supervisor as needed during and after initial Evaluation period

Should be highly motivated and perform with minimal supervision

Knowledge of Medical terminology

Computer knowledge required along with Excel knowledge

Must have excellent interpersonal skills