Compunnel Inc. ยท 22 hours ago
Veterinary Assistant-- PATDC5708485
Duluth, GA
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $22/hrCompunnel Inc. is seeking a Veterinary Assistant/Customer Support Representative responsible for handling complex customer service interactions. The role involves managing inquiries related to billing, orders, and account-related issues while ensuring excellent customer experience.
Information Technology & Services
Hiring Manager
Sumit Tripathi
Responsibilities
Handle inbound and outbound customer interactions via phone, email, and self-service platforms
Assess, clarify, and analyze customer needs to provide effective solutions
Resolve account inquiries including billing issues, order entry, order status, and website navigation
Document all customer interactions accurately within internal systems
Monitor customer cases through to resolution and perform required follow-ups
Execute outbound calls and emails in accordance with BIAH standards
Accommodate special customer requests and resolve complaints using sound judgment and decision-making
Support marketing programs, product inquiries, pricing, and order-related questions
Anticipate customer needs and promote relevant products, services, or online account management tools (upselling/cross-selling)
Maintain strong knowledge of processes, procedures, and systems used for customer support
Collaborate with team members and communicate day-to-day work status updates
Qualification
Required
High School Diploma (required)
Strong written and verbal communication skills
Excellent interpersonal and customer service skills
Ability to multitask and manage multiple systems simultaneously
Proficiency with Microsoft applications and call center software
Ability to adapt quickly to changes in processes and procedures
Strong research and analytical skills to support effective decision-making
Ability to learn and comprehend abstract, technical, and complex information
Preferred
Bachelor's degree from an accredited institution (preferred)
Experience with Salesforce and/or SAP is a plus
Animal or veterinary industry experience is a plus
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
Founded in 1994
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase