AVW Equipment Company, Inc. · 23 hours ago
Customer Service Representative - Parts
Maywood, IL
Full-time
Onsite
Entry Level
1+ years expAVW Equipment Company, Inc. is a family-owned company with over 50 years of experience in car washing equipment manufacturing. They are seeking a Customer Service Representative to effectively communicate with customers, provide technical troubleshooting, and ensure a smooth sales process while building customer satisfaction.
AutomotiveManufacturingMechanical EngineeringRetail
Responsibilities
Assisting customers & service technicians by troubleshooting, quoting, ordering, and providing parts
Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line
Professional and friendly customer service to all customers, suppliers, delivery drivers, etc
Handle customer complaints tactfully, promptly, with genuine concern, deals directly with customer complaints stemming from parts issues
Answers phone calls, providing price quotes and other information
Notifies the customer when special ordered parts have been received
Candidate will create and track all activity thru JobBoss software
Follows up on back-ordered parts
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
Assists outside sales representatives with their orders
Ensures that all charge sales are signed by the customer
Ensures that all customers receive their copy of the invoice
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified
Keeps current on new products and product updates
Qualification
Required
Minimum 1 year of sales experience
Minimum 1 year technical support/troubleshooting
Outgoing with strong networking skills
Strong work ethic, punctuality, and exceptional attention to detail
Providing outstanding customer service and maintaining effective working relationships with customers, supervisors, and co-workers
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
401 (k) – John Hancock up to 4% employer match (safe harbor 100% vested)
Profit Sharing Options up to 4% employer match
Tuition Reimbursement and Professional Education – up to $5,000 annually
Paid Time off and Holiday pay
Company
AVW Equipment Company, Inc.
AVW is a family-owned company that believes in manufacturing innovative car washing equipment and building long-term, mutually beneficial business relationships with our customers.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase