Whizz · 20 hours ago
Customer Service Representative (E-Bike Retail) / New York, Union
New York, NY
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrWhizz is a leader in providing innovative transportation solutions for delivery riders, and they are seeking an enthusiastic and detail-oriented Customer Service Representative to join their team. In this role, you will oversee customer service, inventory tasks, and operational tasks, ensuring that the store operates seamlessly.
DeliveryElectric VehicleRentalSubscription Service
Responsibilities
Help customers choose the right bike, battery, accessories, and services
Assist with signing up for subscriptions, processing payments, and setting up accounts
Explain bike features and make sure customers have a great first experience
Support customers with repairs, payments, and subscription questions
Coordinate repairs with mechanics and perform minor bike adjustments when needed
Handle invoicing, service follow-ups, and work with customer accounts
Inspect bikes and manage fines when necessary
Prepare reports about sales, inventory, and store operations
Monitor inventory levels and coordinate stock as needed
Keep the store clean, organized, and welcoming
Assist with opening and closing the store
Support your team and supervisor with other tasks as needed
Qualification
Required
Comfortable using Microsoft Office, Google Sheets, and other common productivity tools
Good at multitasking and staying organized in a busy environment
Ability to connect and work well with different types of people
Flexible to work weekdays and weekends (if necessary)
Preferred
Knowledge of additional languages (Spanish, French, or others) is a plus
Benefits
Training provided: We believe in empowering you to reach new heights.
Paid time off: Recharge and relax with vacation, sick leave, and public holidays.
401(k) retirement plan: Invest in your future.
Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance.
Flexible 8-hour shifts: Balance work and life seamlessly.
Company
Whizz
Whizz offers an e-bike subscription service for delivery drivers.
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$16.4MKey Investors
LETA CapitalFlashpointTMT Investments
2024-06-05Series A· $5M
2024-06-05Debt Financing· $7M
2023-04-11Seed· $3.4M
Leadership Team
Alex Mironov
Co-Founder
Ksenia Proka
Co-founder
Recent News
Company data provided by crunchbase