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Heritage Christian Services · 6 days ago

Associate Director of Residential Operations

Rochester, New York Metropolitan Area

Full-time

Onsite

Lead/Staff, Director/Executive

$72K/yr - $76K/yr

5+ years exp

Heritage Christian Services is currently seeking an Associate Director of Residential Operations to lead and guide Residence Managers in Monroe County. The role involves providing oversight and support to residential teams, ensuring high-quality, person-centered services are delivered to individuals supported by the agency.

CommunitiesFamilyNon ProfitWellness

Growth Opportunities

Responsibilities

Responsible for the ongoing professional development, oversight, and supervision of the Residence Managers and their teams

Support Residence Managers in the creation and implementation of their development plan. Establishes a plan for on-going training, education and leadership development for the Residence Managers

Demonstrates the initiative to find opportunities for a continuum of development for themselves and their mangers

Works in collaboration with Workforce and Talent Development in supporting Managers to coach employee performance by clearly defining job responsibilities, core competencies, and standards while providing clear, thorough, and timely feedback

Supports the Residence Managers with addressing performance challenges and misconduct in a timely, fair and well documented approach. Seeks guidance and feedback from Workforce Development on employee challenges and conflict as needed

Recognizes desired employee actions, behaviors and values through a variety of actions, including utilization of Heritage High Five on a regular basis. Supports the managers in maximizing the use of this platform to recognize and value employees’ favorable performance and actions

Demonstrates commitment to a welcoming, inclusive, diverse, and equitable and accessible environment. Demonstrates a commitment to learning and growth opportunities as it relates to diversity, equity, inclusion and accessibility

Provides guidance to the Residence Managers to reference and comply with Agency policies and the Employee Handbook to maintain consistency in practices

Responsible for oversight of regulatory compliance and billing

Responsible for submitting changes in employee status, title, pay rate and employment category in ADP. Monitors payroll requests and accruals for direct reports

Responsible to assume resident manager duties in the event of a vacancy

Ensure health and safety issues are addressed and met. Has intimate knowledge of OPWDD, OFPC regulations and Agency policies and procedures and establishes ways of staying current with any changes

Responsible for the oversight and monitoring of fire drill compliance and the facilitation of Administrative observed fire drills

Provides timely follow through related to OPWDD defined incidents and allegations

Participates in the administrative review of incidents and monitors the implementation of the plan of correction

Supports the Residence Manager with the creation of CIPs and remediation of unmet standards. Provides oversight and education as needed. Attend validation visits and respond to deficiencies/recommendations from OPWDD

Responsible for ensuring residential properties and the physical plant meet Heritage Christian Services quality standards. Works with residential leadership to implement consistent practices of esthetically pleasing and hospitable living and working environments. Provides coaching and guidance to the managers on these expectations

Participates in the creation, implementation and on-going measurement of departmental goals, the capital budget process and the annual operational budgeting process

Attend and participate in required trainings, in-services and staff meetings as required by Heritage Christian Services. This includes participation in IDT meetings to ensure productivity and follow through for the managers

Serves as a positive role model for direct support staff and individuals served. Interacts with others in a way which will assist direct support staff in developing behaviors, skills and attitudes necessary for success. Is familiar with benefits such as EAP and Success Coaches in order to encourage or guide employees

Fosters a spirit of collaboration with the people supported, family members, other professionals and the community. Takes initiative to build family relations and to role model this commitment to their managers

Supports people in their choice of living environment. Assures that people supported in the residential program are provided with a person-centered approach that meets or exceeds the Home and Community Based Waiver Services

Facilitates a philosophy that supports self-direction, community participation and contribution, productivity, and full citizenship

Provides oversight to Residence Managers in the management of operational funds and other fiscal

Responsible for working collaboratively with other departments in taking a systems approach to collecting, reporting, measuring, and analyzing important business data to inform certified residential decisions, practices and policies

Serves on and actively contributes in vital agency committees as determined by the Director of Residential of Operations

Participates in other administrative and operational responsibilities as determined by the Director of Residential Services or member of the executive team

P rovides comprehensive oversight and supervision to Senior Direct Support Professionals. This responsibility covers the effective management of their work schedules. Responsible for conducting regular performance reviews to evaluate and support professional growth and effectiveness. Monitors Senior Direct Support Professionals to ensure that all training requirements are met, facilitating ongoing development and compliance with organizational standards

Rotates with other members of leadership to be on call for weekends and holidays as scheduled

Qualification

Human services knowledgeLeadership experienceCommunication skillsMicrosoft Office proficiencyOrganizational skillsDirect support experiencePositive work environment

Required

Minimum of five years experience in a leadership position within a human services field

Must demonstrate exemplary verbal and written communication skills

Ability to make sensitive management decisions, maintain composure and remain objective even when dealing with emotional topics, and facilitate crucial conversations when needed

Demonstrate organizational skills

Ability to create and maintain a positive work environment built on respect

Experience using Microsoft word, Outlook, and Excel

A valid NYS driver's license that is in compliance with Agency standards