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Spectrum · 19 hours ago

Regional Operations Center Specialist I

Rochester, NY

Full-time

Onsite

Entry Level

$20/hr - $29.15/hr

1+ years exp

Spectrum is a leading provider of communication and entertainment products for residential and business customers. As a Regional Operations Center Specialist, you will manage incident responses and monitor plant performance to ensure optimal service delivery for customers.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Monitoring plant performance for optimal service delivery to our valued customers

Dispatching maintenance teams to fix outages

Finding impairments

Managing incidents

Strengthening the connection between Spectrum services and our customers

Qualification

HFC network conceptsDOCSISTroubleshootingCable/telecommunications experienceQuick learnerCommunicationAdaptableProblem solvingTeamwork

Required

Experience: Cable/telecommunications experience such as Field Operations or Maintenance Tech of at least 1 year; Dispatch, Call Center Tier or help desk support experience of at least 1 year

Technical Skills: A solid understanding of Hybrid Fiber Coaxial (HFC) network concepts, DOCSIS, end-user support principles; ability to use tools to effectively troubleshoot basic HFC related issues

Skills: Strong communication, adaptable, quick learner

Abilities: Troubleshooting, problem solving, works well on teams

Schedule: Must be able to work all shifts including evenings, weekends and some holidays

Preferred

Two-year degree or certificate telecommunications or IT emphasis

Previous experience working in a fast-paced, customer based environment

Benefits

A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees