QualDerm Partners · 3 days ago
Director of IT Operations & Security
Brentwood, TN
Full-time
Onsite
Director/Executive
8+ years expQualDerm Partners is seeking a Director of IT Operations & Security to oversee reliable IT operations across their multi-state clinics and to build a risk-based security program. The role involves driving operational excellence, managing IT service delivery, and leading security initiatives aligned with healthcare standards.
Health CareManagement Information SystemsMedical Device
No H1B
Responsibilities
Own IT service delivery across clinics and corporate teams: incident, request, problem, and change management
Lead service desk performance (triage quality, first-contact resolution, AHT, backlog hygiene), escalation paths, and knowledge management
Ensure high availability and performance of core IT platforms: identity (Entra ID), M365, endpoint management (Intune), networking/Wi-Fi, and infrastructure services
Establish and maintain operational standards: device lifecycle, patching cadence, backup/restore, remote support, site onboarding/offboarding playbooks, vendor runbooks
Drive vendor governance for MSPs, telecom/ISP, security providers, and infrastructure partners—ensure KPIs, accountability, and cost control
Manage operational budgeting: renewals, licensing optimization, hardware standards, and cost-to-support metrics
Lead QualDerm's security operations and risk reduction roadmap aligned to HIPAA and healthcare expectations
Implement and maintain foundational controls: Identity & access management (MFA, conditional access, privileged access), Endpoint security (EDR, encryption, secure configuration baselines), Vulnerability management (scanning, remediation SLAs, reporting), Email and collaboration security (phishing protection, DLP where appropriate), Logging/monitoring (SIEM where needed), alert triage, and incident response playbooks
Own incident response readiness: tabletop exercises, communication plans, evidence preservation, and post-incident improvements
Partner with Compliance/Legal on security policies, risk assessments, BAAs, vendor security reviews, and audit readiness
Drive security awareness with measurable outcomes (phishing resilience, training completion, high-risk user targeting)
Build a "single source of truth" operating cadence: weekly metrics, monthly risk and reliability reviews, quarterly roadmap updates
Create and maintain documentation: SOPs, runbooks, asset standards, disaster recovery procedures, and escalation matrices
Identify automation opportunities in service workflows (e.g., provisioning, access requests, device setup, ticket routing) to reduce manual work
Qualification
Required
8-12+ years in IT operations leadership, including multi-site or distributed environments
Demonstrated ownership of IT service management (ITIL-aligned) and measurable operational outcomes
Hands-on experience with Microsoft ecosystem: M365, Entra ID, Intune, endpoint security, conditional access
Security leadership experience implementing practical controls (IAM, endpoint, vulnerability management, IR)
Vendor management expertise (MSP/MSSP/telecom) with KPI-driven accountability
Strong communicator who can translate technical issues into business impact and risk
Preferred
Healthcare experience (HIPAA, PHI handling, vendor BAAs, audit readiness)
Familiarity with Freshservice (or similar ITSM) and automation/workflow tools (Power Automate, scripting)
Experience supporting EMR environments and clinical workflows (ModMed EMA/PM exposure a plus)
Security certifications: CISSP, CISM, CCSP, or equivalent; IT certs (ITIL, Microsoft) helpful
Benefits
Competitive Pay - Attractive compensation to reward your hard work
Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans to keep you covered
Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
Company-Paid Life Insurance - Peace of mind with basic life coverage, with the option for additional plans
Disability Protection - Short-term and long-term disability coverage to protect you in unexpected circumstances
Additional Wellness Plans - Accident, critical illness, and identity theft protection plans for extra security
Employee Assistance Program (EAP) - Access confidential support for personal or work-related challenges
Exclusive Employee Discounts - Save on products and services with special discounts just for you
Referral Bonus Program - Earn bonuses by referring qualified candidates to join the team
Company
QualDerm Partners
QualDerm Partners provides strategic leadership and practice management services
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$31.8M2021-01-01Private Equity
2016-02-08Series Unknown· $31.8M
Leadership Team
Bill Southwick
Board Member
Recent News
2025-09-30
2025-02-20
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