Harris Computer ยท 11 hours ago
Director - ERP Implementation Services (K-12)
United States
Full-time
Remote
Director/Executive
$95K/yr - $105K/yr
8+ years expHarris Computer is a company focused on providing financial solutions for the K-12 sector, and they are seeking a Director of Professional Services to lead the delivery of their Enterprise Financials products. The role involves ensuring team performance, innovating implementation strategies, and maintaining high customer satisfaction while managing a diverse team of professionals.
Responsibilities
Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets
Regular monitoring & measuring of the priorities, providing coaching and guidance to team members
Collaborate with various levels of team members to maximize the effectiveness of the business as a whole
Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers
Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained
Continually evaluate market conditions to bring value added services that will further enhance the customer experience with our products
Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability
Create a work environment that promotes learning, sharing and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins
Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets
Present financial, project, and customer satisfaction related presentations to senior management
Qualification
Required
Direct leadership and experience in the delivery of professional services
Experience in delivering multiple product solutions and managing a diverse team of professionals
8+ years of management experience
Experience managing groups of 10 people or more; experience developing and promoting managers and leaders
Demonstrated experience in managing distributed, remote teams
Experience with remote delivery models and the delivery of cloud solutions
Preferred
Experience in implementing ERP/ Financial solutions in the public sector
K12 financial or human capital experience
Company
Harris Computer
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
10001+ employees
H1B Sponsorship
Harris Computer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Scott Thomas
Group Leader/CEO - Novum Group, Harris Healthcare (Constellation Software TSX:CSU)
Diane Gibson, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase