PrimeWay Federal Credit Union · 9 hours ago
IT Intern Help Desk
Houston, TX
Internship
Onsite
InternPrimeWay Federal Credit Union is looking for an IT Intern Help Desk to provide technical assistance and support related to computer systems, hardware, and software. The role involves troubleshooting customer issues, onboarding new users, and ensuring the maintenance of credit union-supported hardware and software.
FinanceFinancial ServicesNon Profit
Responsibilities
Responsible for the first line of technical support for all credit union-supported hardware and software
Ensures printers, workstations, and desktop software are maintained and upgraded with the latest patches while performing system troubleshooting
Responsible for onboarding new users to Active Directory, emails in Office 365, and creating login in different applications
Responsible for deactivating users who have been terminated from the network and different applications
Ensures printers, workstations, and desktop software are maintained and upgraded with the latest patches while performing system troubleshooting
Ensure all calls are logged and detailed in the incident Management ticketing system
Monitor Service Desk incident queue, providing the appropriate categorization and responding within SLA
Assist Virtual desktop Admin and Server admin with their projects
Direct unresolved issues to next-level support
Create and improve procedures by writing and maintaining documentation
Understand and comply with security support policies and procedures
Willing to learn new technologies
Be available for Saturday Rotational On-call
Position hours are from 9-2
Qualification
Required
Proficient knowledge of Microsoft Windows 10
Must have a basic knowledge of Office 365
Experience with Microsoft Office
Must have basic knowledge of Active Directory
Possesses problem-solving capabilities
Knowledge of the principles, methods, and techniques used in PC support
Must be a team player as well as taking work individually
Must have good Phone and customer service skills
Ability to communicate orally and written in a professional manner
Able to document project and other processes
Ability to apply technical standards, principles, theories and techniques
Handles highly confidential information/material
Able to organize, coordinate, and direct projects
Must be able to work independently and as a team member
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
High school education
Participating in Houston Community College Co-op Program
Company
PrimeWay Federal Credit Union
You care for the community. We care for you. At PrimeWay Healthcare Community Credit Union, we’re more than a financial institution.
Founded in 1937
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Weatherli Holt
SVP/Chief Financial Officer
Brent L. Vannoy
SVP, Chief Risk & Legal Officer
Recent News
Morningstar.com
2025-06-02
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