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Kavaliro · 23 hours ago

Tier II Deskside Support Technician

Woodland Park, CO

Contract

Onsite

Mid Level

$21/hr - $26/hr

4+ years exp

Kavalio is seeking an IT Support Technician for a long-term contract opportunity to support the IT Operations Team. The role involves managing tickets, troubleshooting hardware and software issues, and providing technical assistance in a dynamic IT environment.

B2BConsultingDeliveryHuman ResourcesInformation Technology

Culture & Values

H1B Sponsor Likely

Responsibilities

Monitor and respond effectively to support requests received through the IT Help Desk system

Troubleshoot Tier II/III computer hardware and software problems for end users

Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems

Image and migrate computers

Document processes for training purposes

Use remote software to resolve problems that can be fixed through a remote session

Hands-on support for microphones, cameras, and speakers in professional environments

Familiarity with network adapters and basic VLAN and IP configuration

Understanding of subnetting, DNS, DHCP, and VPN troubleshooting

Familiarity with network troubleshooting tools (e.g., cable testers, Wi-Fi analyzers)

Knowledge of endpoint protection tools and security compliance policies

Configuration and troubleshooting of backup software

Data recovery from damaged drives or corrupted user profiles

Other tasks as needed

Qualification

Advanced troubleshootingWindows 10/11 supportDevice imaging toolsMicrosoft 365 knowledgeMacOS troubleshootingTeleconferencing systemsWritten communicationVerbal communicationDocumentation skills

Required

4+ years of overall hands-on IT Helpdesk experience

3+ years of advanced troubleshooting for Windows 10, 11, macOS, and iOS

Proficiency in diagnosing and replacing faulty components (RAM, SSDs, motherboards, power supplies)

Knowledge of BIOS/UEFI configuration, firmware updates

Advanced Microsoft 365 knowledge (Teams, OneDrive, SharePoint)

macOS troubleshooting details such as command-line navigation, file system repair, and keychain issues

Proficiency in device imaging and deployment tools (e.g., MDT, SCCM, PXE booting, Intune)

Advanced printer and peripheral troubleshooting

Expertise in teleconferencing systems (e.g., Zoom Rooms)

Company

Kavaliro

Kavaliro is a staffing and recruiting company that offers IT, management, and administrative staffing services.

Founded in 2010

Orlando, Florida, USA

501-1000 employees

http://kavaliro.com

H1B Sponsorship

Kavaliro has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2024 (1)