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Red Canoe Credit Union · 9 hours ago

Vice President of Digital and Contact Center

15th Ave Branch, Longview, WA, US

Full-time

Onsite

Mid, Senior Level

$66.04/hr - $99.06/hr

5+ years exp

Red Canoe Credit Union is a not-for-profit financial institution committed to serving its members. The Vice President of Digital & Contact Center Delivery will lead the strategic vision and execution of the credit union's digital banking and contact center ecosystems, ensuring alignment with member experience and organizational growth.

BankingFinanceFinancial Services

Responsibilities

Develop and maintain a comprehensive strategic roadmap for digital banking, mobile platforms, and contact center telephony

Align technology and strategy with the credit union’s business objectives, growth goals, and member experience vision

Anticipate and evaluate emerging trends in financial services, fintech, and customer experience technology

Define the architecture and platform strategy for digital and contact center environments, ensuring scalability, security, and integration across channels

Partner with IT, Operations, and Digital Experience teams to design solutions that balance innovation, compliance, and member needs

Establish governance models for vendor selection, technology stack decisions, and integration with core banking platforms

Oversee implementation of strategic initiatives, ensuring projects are delivered on time, within budget, and with measurable impact

Drive adoption of advanced capabilities such as AI, self-service automation, omnichannel experiences, and digital identity/security tools

Ensure ongoing optimization of platforms through member feedback, analytics, and continuous improvement practices

Lead cross-functional teams within digital and mobile banking, operational oversight of contact center environments, and vendor partnerships

Serve as a thought leader and advisor to executive leadership on digital banking and contact center innovation

Foster a culture of collaboration between member-facing staff and back-office teams to ensure technology investments translate into improved experiences

Builds strong partnerships across the credit union and leads teams effectively through change

Demonstrates an active coaching and performance-based leadership style

Embraces a member first mentality within the operational oversight of digital and telephony business teams

Utilizes data as a common place for decision making and influencing change

Qualification

Digital banking strategyContact center strategyTechnology roadmap developmentArchitectureAIAutomation toolsStakeholder managementVendor negotiationChange leadershipMember experience orientationCommunication skills