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Marriott Vacations Worldwide · 11 hours ago

Advisor, Telephone Sales II International

Miami, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The role involves contacting existing and lapsed members to solicit deposits and renew memberships, while providing exceptional customer service and support.

HospitalityHotelRentalTourismTravel

Responsibilities

Must Contact existing and lapsed members to solicit deposits, deposit extensions and other marketing campaigns as assigned

Renew, extend and upgrade memberships

Pilots new products and services as applicable

Builds value and educate members on how to effectively utilize their membership and applicable services

Answers questions on all Interval International products and exchanges

Overcome customer objections while maintaining a polite and enthusiastic demeanor

Performs all necessary duties to process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters, etc

Answers questions on all Interval International products and exchanges, across international and domestic markets

Meets assigned revenue and product goals based upon assigned campaigns and incentive program standards

Maintains a minimum of 90% performance on call monitoring

Contact the appropriate individual or department (e.g., Customer Service, Exchange, etc.) as necessary to resolve escalated calls, requests, or problems

Successfully navigate all functions of dialer functions

Communicate via telephone using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the caller's name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call

Speak to guests and coworkers using clear, appropriate, and professional language

Talk with and listen to other employees to effectively exchange information

Provides assistance to coworkers, ensuring they understand their tasks

Ability to handle multiple systems simultaneously, along with proficiency in reading, writing and comprehension

Support all coworkers and treat them with dignity and respect

Develop and maintain positive and productive working relationships with other employees and departments

Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality

Complies with quality assurance expectations and standards

Maintain confidentiality of proprietary materials and information

Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures

Qualification

SalesCustomer Service OrientationNegotiationComputer LiterateEnglish Language ProficiencyProblem SolvingMultitaskingDependabilityPositive DemeanorAdaptability/FlexibilityStress ToleranceResilienceTelephone EtiquettePresentationIntegrityAttention to Detail

Required

Physical Ability — Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift

Work Schedules — Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays

Two years of sales experience required

Minimum of one year of experience in Exchange, Customer Relations, or equivalent Company call center experience

Competencies – Personal Attributes: Dependability, Presentation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Integrity, Multitasking, Organizational, Computer Literate, Resilience

Interpersonal Skills: Customer Service Orientation, Teamwork, Sales, Negotiation

Communication: Listening, English Language Proficiency, Telephone Etiquette

Analytical Skills: Learning, Problem Solving, Attention to Detail