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Agrace · 1 day ago

EHR System Analyst (LTE)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Agrace is a nationally recognized nonprofit leader in hospice and palliative care, seeking a temporary EHR Analyst to support meaningful, patient-centered care. The role involves analyzing, designing, and maintaining the Epic platform while providing end-user support and improving processes.

CommunitiesHealth CareNon Profit

Growth Opportunities

Responsibilities

Analyze, design, develop, build/configure/code, test, debug, and document activities to support the implementation and maintenance of the Epic platform

Facilitate the development, testing, implementation, and documentation of monthly software updates/client packs and quarterly system upgrades

Monitors Epic system for issues related to maintenance, upgrades, and implementations

Accurately check processes and tasks and ensure data integrity for assigned applications, testing to ensure new code does not impact previous version

Coordinate any shared category lists and system settings with the partner application teams

Create and maintain technical application documentation including test plans, application architecture diagrams, data flows, use cases and workflows

Prioritize and implement change control to all assigned systems and modules

Perform and assist other team members in the analysis, design, configuration, testing and maintenance functions

Perform in-depth analysis of Epic workflows, applications, and systems; develop solutions to meet business requirements; compare and evaluate options; and recommend a course of action

Process, troubleshoot and log end-user issues and resolution in ticketing software

Act as a resource for client data corrections

Serve as a liaison between Infrastructure and/or vendor technical contacts

Participate in after-hours on-call rotation

Perform in-depth analysis of Epic workflow/application/system and develop solutions to meet business requirements, compare and evaluate options, and recommend a course of action

Uses knowledge of best practices and how areas of Epic integrate with each other to assist in performing business operational process design, reengineering and documentation for new technology

Assist with project documentation preparation

Qualification

Dorothy certificationEpic experienceRemote Client troubleshootingCareplans buildingReporting WorkbenchSecurity TemplatesTechnical aptitudeEffective communication

Required

Dorothy certification required; Comfort certification preferred

2 years' experience supporting Epic

Advanced experience with Remote Client build and troubleshooting, including Client Packs

Advanced knowledge building Careplans and working with SmartText

General knowledge and experience building Reporting Workbench

Basic experience with Security Templates

Ability to work effectively and cooperatively with others

Strong technical aptitude and ability to research and resolve complex issues independently

Ability to communicate effectively verbally and in writing

Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property

Preferred

Comfort certification preferred

Benefits

Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)

Generous Paid Time Off (PTO) and holiday paid time off

Company

Agrace

Nationally recognized for our hospice care services, Agrace also provides palliative care, dementia support and grief support to people who are seriously ill, dying or grieving.

Founded in 1978

Madison, Wisconsin, USA

501-1000 employees