Aisera · 23 hours ago
Staff Software Engineer - Conversational AI & Automation
Santa Clara, CA
Full-time
Onsite
Lead/Staff
$150K/yr - $190K/yr
10+ years expAisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. The Staff Software Engineer will play a crucial role in designing, developing, and maintaining conversational AI and automation features, focusing on microservices architecture.
Agentic AIArtificial Intelligence (AI)Cloud Data ServicesEnterprise ApplicationsGenerative AIInformation TechnologyMachine LearningNatural Language ProcessingSales Automation
Responsibilities
Design, build, and deliver scalable and real-time systems with high quality, scalability, and operability in mind
Collaborate with product management, data science, and other engineering teams to bring end-to-end solutions with the highest business value to our customers
Review and provide feedback on technical designs and code changes to ensure highly available, scalable, maintainable designs and high code quality standards to engineering peers
Troubleshoot and resolve complex technical issues that arise in production and provide timely resolutions
Proactively identify areas of technical debt and improvement opportunities, and drive solutions or innovation in engineering organization
Take operational ownership of the system by using monitoring and observability tools to identify and resolve production issues
Mentor and coach team members to raise the technical bar on the team
Qualification
Required
10+ years hands-on experience with microservices and scalable software development
Experience with distributed systems, large-scale data, and the full software lifecycle of modern computer languages (eg: java, python)
Solid understanding of software development principles, design patterns, and best practices
Proficiency in database design and integration, including SQL and NoSQL databases
Excellent communication and teamwork skills, with the ability to collaborate effectively with team members and stakeholders
Bachelor's degree in Computer Science, Software Engineering, or a related field
Preferred
Experience with cloud platforms (e.g AWS, GCP) is highly desired
Familiarity with SaaS concepts and experience in developing SaaS-based applications is a plus
Domain knowledge experience with ServiceNow, Salesforce, workflow, business process etc
Experience with building machine learning products
Company
Aisera
Aisera’s Agentic AI platform automates enterprise service management operations across the enterprise.
201-500 employees
H1B Sponsorship
Aisera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (28)
2023 (17)
2022 (15)
2021 (17)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$164.5MKey Investors
Icon VenturesNorwest
2025-11-04Acquired
2022-08-03Series D· $90M
2020-12-11Series C· $40M
Leadership Team
Jeff Risberg
Principal Architect
Recent News
Norwest
2025-12-30
2025-12-05
Company data provided by crunchbase