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Mid-America Transplant · 1 day ago

Supervisor, Family Support

St Louis, MO

Full-time

Onsite

Mid Level

Mid-America Transplant is dedicated to saving lives through organ and tissue donation. The Supervisor, Family Support is responsible for leading the Family Support Coordinators, ensuring effective donation authorization, and driving continuous quality improvement within the department.

CommunitiesHealth Care

Comp. & Benefits

Responsibilities

Drives organ and tissue donation authorization through personal actions, coaching, and development of the Family Support Coordinators'

Provides day-to-day supervision for assigned staff, partners with immediate leaders in the selection, training, and development of team members to retain a motivated, engaged, and professional workforce

Oversight for Family Support team to include developing schedules, review and approval of time sheets, expense reports, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operational problems, and implementing new processes

Communicates job responsibilities and performance expectations to assure mutual understanding of expectations and the desired results

Responds on-site to obtain, support, and / or maintain authorization for donation

Communicates process changes and ensures that staff have up-to-date skills and knowledge to clarify and exceed organizational requirements

Actively participates in the development of department, work system and organization wide meetings as a vehicle to communicate and build relationships with team members

Identifies process gaps and assists with the development of action plans to ensure commitment to continuous quality improvement

Qualification

Bachelor’s degreeCrisis managementGrief managementCustomer service principlesProblem resolution techniquesCollaborative relationshipsTime management

Required

Bachelor's degree in social work, crisis management, grief management, healthcare management or related field

Active member of a team within a case management, family counselor, social services, and / or organ procurement organization

Knowledge of customer services principles, influence techniques, and problem resolution techniques

Skilled in establishing and maintaining collaborative relationships with internal and external contacts, agile in adjusting communication style to the situation

Excellent time management skills

Ability to travel throughout Mid-America Transplant services areas on a 24-hour basis

Ability to respond on-site within 90 minutes of deployment

Benefits

Health insurance premium option at zero out of pocket for single coverage, eligible on your first day

401(k) Retirement Match - offering up to a 5% match of annual salary starting the 1st day of the month following your start date

401(k) Retirement Plan – offering up to another 9% contribution of your annual salary after one year

Paid Life Insurance – four times your salary

Paid Long Term Disability

Annual incentive plan in addition to annual salary increases

Tuition Reimbursement

Company

Mid-America Transplant

Since 1974, Mid-America Transplant has served as the regional organ and tissue procurement organization for eastern Missouri, southern Illinois, and northeast Arkansas, serving 4.7 million people in 84 counties.

Founded in 1974