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SWITS DIGITAL Private Limited · 5 hours ago

Video Triage Engineer

Philadelphia, PA

Full-time

Onsite

Senior Level

7+ years exp

SWITS DIGITAL Private Limited is seeking an experienced Video Triage Engineer to support high-quality software releases for video and embedded platforms. This role focuses on release triage, incident analysis, and operational tooling, working cross-functionally with development, QA, and operations teams.

Information Technology & Services

Responsibilities

Ensuring timely and high-quality software releases across various devices

Overseeing the entire release lifecycle, including deployment, triage, mitigation, and tool development

Collaborating with development and QA teams for smooth release operations

Evaluating and implementing new tools, plugins, etc., to enhance the software release and triage process

Identifying and managing risks that could impact release scope, schedule, or quality

Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis

Developing techniques and solutions to proactively identify and address system issues

Analyzing vast amounts of monitoring data (system logs, performance metrics, error rates) to detect patterns and anomalies

Conducting in-depth analyses of incidents and problems to pinpoint the underlying causes

Utilizing data from various sources (error logs, performance metrics, user feedback) for root cause identification

Designing and enhancing operational tools to improve system performance

Analyzing data to provide valuable insights and support decision-making

Utilizing AWS technologies (S3, Athena, QuickSight) for data management and visualization

Leading teams, mentoring colleagues, and effectively communicating technical insights to stakeholders

Qualification

RDK-VideoLinux-based systemsNetworking/IP videoC/C++AWS technologiesEmbedded SystemsDefect Tracking ToolsSCM ToolsMonitoring systemsDebugging skillsContinuous integration